Operations Solutions Delivery - Vice President (VP)

JP Morgan

Location: Midlothian

Job Type: Full time


As a VP, you will be responsible for supporting the implementation of the platform modernization initiatives. The modernization effort entails partnering with Senior Directors in designing the Target Operating Model of “Future Operations”. To be successful in this role, a significant experience in running Private Banking Operations is preferred. You will also work with leadership teams, across front and operations, as well as other departmental managers, to ensure that the bank's operations run efficiently and effectively.

Job Responsibilities

  • Own the execution strategy of Operations’ plan to modernize core platform, workflow, and processes, aligned to the new Target Operating Model
  • Support Operations Delivery Head, and work with Program / Transformation teams to map business requirements including operational controls, processes, and customizations.
  • Ability to manage Operations analytics delivery, focused on Business insights, KPIs, SLAs, Service Delivery, and control thresholds
  • Document policies, procedures, and controls to ensure regulatory compliance and risk management mandates are adhered to
  • Partner with respective BAU domain leads to execute growth and change plans including platform migration and people development and support daily operational tasks
  • Adopting the Agile framework, conduct business analysis, coordinate new process implementation, process changes, and conduct process analysis
  • Strong ability to document (or make changes) to standard operating procedures, risk documentations and policy documents associated with Operations

Required qualifications, capabilities, and skills

  • Experience managing Banking Operations team, with a bachelor’s degree in Business Administration, Finance, or a related field
  • Domain knowledge of Credit Middle-Office or Trading Middle -Office (OTC, Structured Products or Asset Servicing).
  • Adaptability to learn new tasks and demonstrate a willingness to understand the details of a process
  • Strong ownership with ability to operate in a flexible, dynamic environment where creative and strategic thinking are also required in driving solution, initiatives, and projects
  • Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational issues
  • Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset).
  • Strong understanding of the Operations ecosystem- controls, reconciliation, documentation, and operational risk management.

Preferred qualifications, capabilities, and skills

  • Managed/Worked an operational team using Temenos
  • Familiarity with modern front-end technologies and cloud technologies
  • Knowledge of Tableau and Alteryx CORE certification
  • Programming knowledge – Python / SQL. Familiarity with ETL concepts or API Usage
You’ve got this!