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Tech Support Specialist, FROSCH

JP Morgan

Location: Greater London

Job Type: Full time


Tech Support Specialist/Application Support


FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.

Job Responsibilities

Onsite Position (Mon-Fri, 9am-5pm flexible)

As a Technology Operations, your primary responsibilities will include:

  • Analysing and resolving computer and network hardware/software problems in a timely and accurate manner
  • Performing analysis, diagnosis, and resolution of complex problems for end-users, as well as recommending and implementing corrective solutions
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-users' workstations and related hardware and software
  • Fielding help requests from end users via telephone and e-mail in a professional manner
  • Assisting with equipment installations and movement
  • Troubleshooting telephone and network problems to ensure proper connectivity of all workstations and other network appliances
  • Performing administrative tasks with Windows network accounts

Work Environment

  • FROSCH covers the cost of most work-related equipment for onsite employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.

Required Qualifications, Skills and Capabilities

  • Solid hands-on experience providing end user support in a Windows 7 or Windows 10 Active Directory environment
  • Proficient in Microsoft Office applications and Office 365
  • Experience in supporting both onsite and virtual work environments
  • General knowledge of hardware, printers, scanners, computer networking, mobile devices, wireless access points, and troubleshooting methods
  • Ability to work and communicate efficiently with remote team members
  • Eye for detail with keen organizational skills
  • Excellent writing, communications, customer service, and analytical skills
  • Travel and/or hospitality experience preferred

What you will get in return

  • If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
  • Competitive salary, depending on experience
  • 35 hour working week
  • 25 days annual leave + statuary holidays
  • Pension
  • Life assurance
  • Private medical care
  • Business Travel Insurance
  • Employee Assistance Programme
  • Employee referral bonus scheme
  • Discounts in many major shops, online retailers and gyms