Team Support mid-office / (iQCX Automation Specialist)
ABOUT THE TEAM
FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.
For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build strategies, leverage new and innovative technologies, and create industry-leading teams.
Job Responsibilities
As a Specialty Product Specialist, your primary responsibilities will include:
- Have the ability to work numerous tasks simultaneously that can be unrelated in nature and meet deadline
- You will support agent processes, tools and products including iQCX/Cornerstone and FROSCH mobile application integration
- Be able to create PNR’s in GDS for appropriate test scenarios for specific software applications including but not limited to IQCX
- Use your initiative to research issues documenting findings and solutions
- Conduct End to end testing required with strong aptitude outside obvious
- You will provide day to day internal & external client support
- Also maintain support to Corporate, Leisure and IC for PNR errors
- Manage and update iQCX system tables with accuracy and confidence
- Be methodical and process daily/weekly data feeds with 100% accuracy
- Able to work unsupervised in a virtual team environment
- Willing to take additional training as needed or available
Work Environment
- FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered
Required Qualifications, Skills and Capabilities
- You must have GDS knowledge: Sabre mandatory, Apollo a plus
- Must be able to make and diagnose reservations in Sabre
- Good working knowledge with Microsoft Excel & Word
- Must have willingness to learn and understand the processes of mid-office (iQCX)
- Understanding of variable and regular expressions a plus
- Able to understand web portal, dashboard concept
- Have a general understanding a PNR Lifecycle
- Self-directed, highly motivated
- Ability to work independently and in a team environment, meeting tight deadlines
- Technological orientation with proficiency in Microsoft Word, Excel, and PowerPoint
What you will get in return
- If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
- Competitive salary, depending on experience
- 35 hour working week
- 25 days annual leave + statuary holidays
- Pension
- Life assurance
- Private medical care
- Business Travel Insurance
- Employee Assistance Programme
- Employee referral bonus scheme
- Discounts in many major shops, online retailers and gyms