The client service team is responsible for delivering client transactional support functions for the FX Prime Brokerage business. The primary functions will focus on day to day Client Servicing supporting FX PB clients. The FX PB CS team provide comprehensive operational services to the Prime Brokerage business across the globe, for FX PB products. The department is very fast moving, with ever increasing volumes. There are always opportunities to learn, increase knowledge, and take on more responsibility. Staff excellence is recognized through reward and promotion. In this role, you will be the end to end owner of the OTC FX PB trade and support processes, coordinating all aspects of Operations Service delivery/training to the client. You will also partner with client to understand business and service needs, and validate these client requirements vs service offered and implement support processes in CS.
Job responsibilities
- Review Client specific quality MIS and key performance indicators (KPI), feedback to client and resolve issues.
- Responsible for managing and maintaining client BAU activity (mainly T based)
- Top Day Client and Desk Trade Exception Capture / Matching (PB), and End of Day recaps to clients for trades not processed – outstanding issues
- T0 Client Exception Capture / Matching and trade input
- Client Position Reconciliations & trade event management and managing Confirmation/Settlement queries
- Management of Interest Claims & fees issues and Client Real Time Credit Monitoring for FX PB trades
- Develop automation solutions that support the client and roll out functionality that promotes STP in capture of client information
- The individual will need to be constantly looking at ways to improve the offering and challenge any existing processes, and to frequently think on their feet as new challenges arise from the client base. They will need to be organized, intuitive and can multitask in a high-pressure environment, as well as being results-orientated.
Required qualifications, skills and capabilities
- Operations experience, foreign exchange operations, confirmation and settlements
- Client service experience and the ability to work under pressure with strict deadlines
- Microsoft Office Knowledge
- Alteryx and Macros experience is preferred
Preferred qualifications, skills and capabilities
- The individual will need to be constantly looking at ways to improve the offering and challenge any existing processes, and to frequently think on their feet as new challenges arise from the client base. They will need to be organized, intuitive and can multitask in a high-pressure environment, as well as being results-orientated.