Employee Relations Partner - Employee Engagement, Culture & Conduct

JP Morgan

Location: Greater London

Job Type: Full time


You will become a member of of The Global Employee Engagement, Culture & Conduct (EECC) organization that focuses on enhancing the employee experience and developing best in class people practices firm wide. The team helps to set and implement a global vision, strategy and operating model to better understand and respond to employee needs and concerns; as well deliver exceptional employee experience. This includes partnership with the business, function, and HR leaders on an in-depth review of feedback, culture & conduct and employee experience aspects of regulatory-related deliverables. Overall, this organization spans the traditional HR lifecycle, employee engagement and broader listening strategy.

Job Responsibilities:

  • Managing Code of Conduct HR led investigations from planning, through interviews and review of forensic information to completing detailed and balanced investigation summaries;
  • Dispositioning Code of Conduct led investigations, HR performance matters, and general disputes and appeals in alignment with the Know Your Employee (KYE) protocol and regulatory requirements;
  • Where required partner with Independent Hearing Managers to complete grievance investigations and disciplinary processes (UK);
  • Ensuring the right balance of risk mitigation, engagement and fairness is delivered;
  • Proactively provide guidance to employees, managers, HR and other key stakeholders on the review and dispositioning of matters;
  • Partner globally to understand regional differences and requirements. Strive for global consistency but execute locally where necessary particularly as it relates to cross border situations;
  • Demonstrate a change management mindset through identification of opportunities to enhance the employee experience through process improvement and refinement of services; offer potential solutions to drive greater stakeholder satisfaction. Actively engage in change to drive successful execution.

Required qualifications, capabilities, and skills:

  • Experience and demonstrated success in managing HR/ER matters in an effective and efficient manner
  • General knowledge of UK/EMEA employment laws and regulations
  • Possesses an understanding of financial and HR related industry trends and applies them in decision making, where appropriate
  • Possesses a risk and control mindset; follows published protocols around conducting investigations and tracking activities related to carrying out key responsibilities. Applies a consistent and appropriate level of review when decisioning cases and providing guidance. Escalates appropriately
  • Applies technical knowledge and business acumen to fact pattern and determines appropriate solution. Ability to work in a global, matrixed, and complex business
  • Strong analytical/fact based decision-making skills combined with the ability to think innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues
  • Strong organizational/time management skills. Excellent verbal and written communication skills

Preferred qualifications, capabilities, and skills:

  • Undergraduate Degree
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