Virtual Agent Business Analyst - Associate - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


The Digital Solutions area facilitate a seamless customer experience for help and request products through designing and engineering intelligent, data driven and scalable solutions. They are responsible for End User digital products and tools leveraged by the Service Desk agents within Help & Request services.

The virtual agent team is looking for a Senior Business Analyst. For this role, the ideal candidate must be an experienced and execution data driven individual, who has the ability & acumen to manage a dynamic delivery schedule, on a month to month basis. The position requires an individual who has the ability to translate complex business issues & requests into comprehensible requirements, for functional delivery.


  • Identify, assess, and articulate near-term business needs, advise businesses on options, risks, and costs of technology solutions versus benefits
  • Experienced user of JIRA and delivering business solutions via the creation of related user EPICS and Stories
  • Work closely with the Product owner, design and development teams to define key requirements for business use cases.
  • Proactively communicate requirements/priorities and project status to key stakeholders; solicit feedback and obtain sign-off on project documentation.
  • Effectively translate business requirements into value-added, comprehensive solutions that will feed into test plans using appropriate processes, procedures and technology
  • Manage the implementation of new functionality through training sessions, demos, that will contribute to training material development
  • Responsible for the successful delivery of monthly prioritized product items, including defect resolution
  • Ensuring blockers are appropriately managed, resolved and escalated, where required
  • Assist the team in identifying any additional areas of improvement to
  • Providing regular status updates to Product Owner, Product teams and related partners


  • Experienced Business Analyst working within an Agile Technology/ Product delivery environment
  • Practical application of Agile methods in real-time scenarios
  • Deep understanding & practical experience of JIRA, including EPIC creation/ Story writing/ Status management/ Dashboard reporting
  • Technology/ Process release management experience essential
  • Defect identification/ management/ resolution skills needed for legacy; in-flight & post-release issues identified
  • Ability to manage dynamic and detailed delivery schedules, including daily book of work management
  • Ability to turn complex concepts into simple language
  • Excellent research and analytical skills
  • Highly energetic self-starter with a focus on obtaining results
  • Excellent verbal & written communication skills; able to present effectively
  • Ability to lead and influence varied stakeholder groups & situations, in order to progress initiatives
  • Ability to communicate effectively across many levels of the organization, including synthesizing key messages for senior management and stakeholders
  • Ability to multi-task, work under tight deadlines, and quickly adjust/ make tactical choices to changing priorities

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

© 2018 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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