SWIFT Operations Analyst

JP Morgan

Location: Dorset

Job Type: Full time


Global Financial Messaging (GFM) is part of EMEA Banking Operations and is a shared utility providing critical SWIFT connectivity and processing capability for the Bank. The Bournemouth team maintains a strong partnership with the Bangalore office in a mirrored set-up. The role is for a SWIFT Operations Analyst position within the Bournemouth office and the working week is Monday to Friday – 5 days a week. If you are intellectually curious and have a passion for new technologies, analytics and solving problems, you may be the perfect fit for our team.

Job responsibilities:

As a SWIFT Operations Analyst in the GFM Exception Repair Team you will be:

  • Monitoring exception queues within the SWIFT applications
  • Able to understand the day-to-day workload distribution and ensure that all requests are completed within established SLAs
  • Completing complex investigation across several internal applications
  • Processing of message flow from exception queues and escalating to managers for high impacting or high volume message exceptions
  • Responding to internal client enquiries via phone, e-mail, instant message etc.
  • Working in partnership with the Bangalore site in a global team
  • Identifying opportunities to promote greater efficiencies within the process

Required qualifications, capabilities, and skills:

  • Excellent analytical skills/strong attention to detail
  • Excellent time management, escalation and organisational skills
  • Ability to prioritise multiple tasks and bring tasks to completion within established timeframes
  • Dealing with client enquiries
  • Clear and concise verbal and written communication
  • Experience working with remote teams
  • Working knowledge of MS Office

Preferred qualifications, capabilities, and skills:

  • SWIFT knowledge
  • Financial institution experience
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