Investment Middle Office (IMOS) Service Delivery – Associate

As an IMOS Service Delivery Associate in Client Account Services (CAS), you will be responsible for managing and delivering account reference data readiness for our Investment Middle Office Service clients. CAS IMOS Service Delivery team service our global and regional clients via our global footprint, coordinating end-to-end client account reference data requests, ranging from product expansion to new account launches and onboarding of new Third parties.

We continuously strive to enhance the client experience of BAU lifecycle management through straight through processing across our robust operating model and ecosystem to ensure accurate and efficient set up to market.

Job responsibilities

• Manage client relationships to deliver a consistent excellent client experience
• Coordination of Client Account lifecycle events with stakeholders, manage successful new account set up -Fund launches, Seg Mandates, New 3rd Parties and Closures
• Create long term value through the nurturing of client and key internal stakeholder relationships
• Communication – Key liaison between functional teams (Client Services, Operations, Technology, Change Management
• Process Improvement – Partner with internal stakeholders to drive continuous improvement and take an active role in shaping and implementing future target operating model
• Lead client and internal calls to drive implementation deliverables and issue management
• Produce reporting to client and internally – Toll gates, next actions and status through clear, concise, and audience specific updates

Required qualifications, capabilities and skills

• Experience in managing projects/events to completion
• Ability to build strong, cohesive partnerships with the Client, business, operations, technology & other key stakeholders and work effectively in a matrix organization
• Demonstrate excellent oral and written communication skills and a positive attitude
• Professional approach to escalation, prioritization and problem solving
• Logical analysis of complex problems to drive resolutions against daily SLAs
• Detail orientated and able to challenge and improve current operating practices
• Strong Microsoft Office skills and excellent written and oral communication skills

Preferred qualifications, capabilities and skills

• Experience or knowledge in Middle Office functions
• Background of business improvement and optimisation of operating practices
• Demonstrated ability to work in a team environment, and ability to adapt to a changing environment