Client Service Account Manager – Italian Speaker

JP Morgan

Location: Dorset

Job Type: Full time


A Client Service Account Manager maintains and enhances best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities:

  • Develop, maintain and broaden partnerships with Clients and Internally. Travel is required.
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Assist in developing and executing strategic Client plans
  • Promote use of self-service tools to reduce number of Client enquiries
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Identify opportunities for product development and enhancement
  • Identify and escalate potential risk associated with Client activities

Required qualifications, capabilities, and skills:

  • Italian linguist essential - excellent verbal and written communication skills
  • Demonstration of cultural sensitivity and awareness
  • Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilise internal networks and resources
  • Ability to effectively use and manage multiple systems
  • Client service and portfolio management experience

Preferred qualifications, capabilities, and skills:

  • Ability to work effectively under pressure whilst maintaining a professional manner
  • Knowledge and understanding of Treasury Services products, processes and risk policies nice to have
  • Dual-ability to work effectively as both a team player and alone
You’ve got this!