J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. We service the world’s most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets around the world. Our goal is not only to help client’s success, but, we are also committed to contributing to orderly and well-functioning markets and supporting global economics growth across business.
Job Summary
J.P. Morgan Fund Services Operations provides services including Fund Accounting, Fund Oversight, Fund Administration, Investment Operations and Transfer Agency to mutual and pension funds. The Edinburgh Operations team provides services across Fund Accounting and Investment Accounting Funds on a daily, weekly and monthly basis across multi-site client base. Fund types range from, but are not limited to Unit Trusts, OEICS, Multi Manager, SICAVs and Life & Pension Funds. This is an Associate position which will have people management & based out of Edinburgh
Job Responsibilities
- Provide effective team communication through Fast Meetings, regular 1:1’s and team meetings
- Manage relationship and open communication between JPM Utility Hubs and external counterparties, within prescribed timeframes.
- Manage group email boxes and internal enquiry management tools to ensure queries are resolved and responded to within a timeframe and manner sensitive to the urgency of the event, and in accordance with prescribed service levels.
- Take full responsibility for adherence to all departmental procedures, policies, checkpoints and controls
- Identify process inefficiencies and manage change through operational process improvements
- Identify any process and/or procedural changes required as a result of changes to client SLA’s, markets, daily operations or business functions.
- Support Senior Management with appropriate escalation of all issues, service updates and progress updates for clients. Be an active participant on key initiatives driven by the Edinburgh Operations Management Team
Required qualifications, capabilities, and skills
- Strong sense of ownership and responsibility
- Comfortable with change, ambiguity, debate, conflict and informed risk taking
- Ability to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
- Multi-tasker who can manage multiple streams of work concurrently
- Investigate opportunities for self-development and improving knowledge of the business in order to improve skills and deliver maximum service levels.
- Able to work effectively across cultures and take advantage of time zones to deliver more effectively to the client
- Able to network and influence across other European fund administration sites in Dublin & Luxembourg
Preferred qualifications, capabilities, and skills
- Solid experience in Operations or Client Service Management with evidence of project management skills & managing change with conflicting priorities
- Flair for Intelligent automation tools like Alteryx, Tableau, etc.
- Good understanding of the control infrastructure within Fund Accounting
- Comfortable working across all levels of the organization and bringing teams together to achieve results
