Wholesale Lending Services - Control Management Associate

JP Morgan

Location: Greater London

Job Type: Full time


The Control Management Associate role sits in the Control Management organisation within the Consumer Banking Controls and Continuity Services - Business Operations Executive (BOE) team. The role reports to the EMEA & Global Control Manager leads.

The candidate will support Wholesale Lending Services (WLS) Structured Vertical. WLS is a global utility providing best-in-class lending services to each of the firms four lines of business: Consumer Banking (CB), Corporate & Investment Banking (CIB), Consumer & Community Banking (CCB) and Asset Wealth Management (AWM) and offering specialist end-to-end product lifecycle expertise for syndicated and bilateral loans.

The Control Manager Associate will be part of a team of 3 responsible for supporting the development, documentation, assessment and monitoring of WLS Structured Control framework.

The candidate will be working closely with the WLS Structured Operation Leads, Technology, Credit Risk, Finance, and Controls colleagues in CIB & CB and across the firm. The incumbent will also work with representatives from the Business, Legal, Compliance, Conduct and Operational Risk (CCOR), Internal Audit, External Audit and Regulatory bodies in EMEA and North America.

Job responsibilities:

  • Act as the first point of contact to receive and assess information requests from internal and external reviewers and to support other control initiatives within the three lines of defence framework.
  • Partner with WLS Operation Managers, Credit Risk, Financial Control, Legal Entity Controllers, and Control and Continuity Services teams to obtain required evidence to support audit/ad hoc requests appropriately and on a timely basis.
  • Support the reporting process covering the risk and controls (R&C) items to meet the global, regional, legal entity, and central controls reporting deadlines.
  • Actively support the ongoing CORE initiatives to ensure the content is updated, in synch with Operational processes and meets Central CORE standards.
  • Collaborate with the CORE Annual Recertification by working with Ops Control Owners and Global Control Managers to ensure CORE contains a complete and accurate reflection of the operation BAU environment and control framework.
  • Participate in the issue and event management process, by gathering potential event information from LOBs, supporting materiality determination and tracking corrective actions until completion.
  • Support business partners to conduct in-depth analysis of key processes, gaps, heightened risks, and adequacy of controls completeness, accuracy and timelines.

Required qualifications, capabilities, and skills:

  • Bachelor’s degree or equivalent experience required.
  • Financial services experience in operational risk management, financial control, audit, quality assurance, control management or compliance.
  • Competitive knowledge of control and risk management concepts with the ability to design, create and evaluate Control & Operational Risk Evaluations (CORE) in conjunction with business partners.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement.
  • While being proactive, self-learned, self-motivated, the candidate must be a team player operating collaboratively with multiple internal and external stakeholders in a fast paced, results driven environment often with competing priorities and deadlines.

Preferred qualifications, capabilities, and skills:

  • Experience with Risk Control Self-Assessment (RCSA) systems.
  • Knowledge of Lending asset class.
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