Product Manager - Salesforce

JP Morgan

Location: Greater London

Job Type: Full time


Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

Product Manager (Salesforce) - Chase

You will lead the development, testing, implementation and maintenance of Salesforce customizations, applications, extensions, and integrations that will allow us to deliver an industry-leading customer service experience. This role would really suit someone from an ex Business Analyst, Solution Architecture background or Salesforce Consulting background.


  • You will define the product vision, roadmap, and objectives for our customer service operations technology platform
  • You will be responsible for the successful delivery of the product, ensuring that it meets the success criteria of your stakeholders
  • You will partner with the Tech Lead to ensure alignment and feasibility of product and technical vision and requirements
  • You will create testing and implementation plans, including user training and documentation
  • You will ensure the product meets all legal, regulatory, risk and control requirements
  • You will be hands on, detail orientated, and outcome focused as well as a strong team player

Key Skills:

  • Demonstrated expertise in delivering and scaling customer service operation technology products in Salesforce
  • Expert knowledge of Salesforce out of the box functionality and tools so that these can enable the quick delivery of new features
  • Experience in a complex software environment with Agile/Scrum development
    • Expert-level knowledge in Agile principles, processes, and best practices
    • Strong experience with planning, prioritising, and maintaining product backlogs
    • Strong experience assessing value, developing cases, and prioritising stories, epics and themes to ensure work focuses on those with maximum value and is aligned with product strategy
    • Strong experience with hypothesis-driven development, product experimentation, and product analytics
  • Strong communicator and comfortable in explaining Salesforce design/ architecture & roadmap to a wide range of audiences from both technology and business backgrounds

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.


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