CIB Operations – Governance and Controls - EMEA Operations Governance Lead

JP Morgan

Location: Greater London

Job Type: Full time


CIB Operations – Governance and Controls - EMEA Operations Governance Lead

Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.

The Securities Services Operations Control Management (OCM) team provides comprehensive operational risk, controls, and governance support for Securities Services Operations (SSO). The ability to develop, implement and maintain a best-in-class governance and control environment is critical to the Firm’s success.

You will lead the Governance team which is responsible for supporting the Head of EMEA Operations and Shared Services in ensuring they have appropriate oversight for x-LOB internal operations, including defined Shared Services, within region and in order to support their regulatory responsibilities as SMF24 for UK CIB legal entities. The EMEA Operations Governance team currently reports into the Head of Governance and Controls for Securities Services Operations.

Role Description & Scope:

You will lead a dedicated team, partnering with senior executives within EMEA Operations and broader stakeholders within the EMEA region, and would be accountable to the Head of EMEA Operations who is a senior manager in the Global Markets Operations team with x-LOB responsibilities for oversight of regional internal operations and defined Shared Services

The scope of the role includes:

  • EMEA Operations governance and reporting framework
  • Provision of bespoke support to the Head of EMEA Operations as an SMF24 under the UK Senior Manager and Certification Regime (SMCR)
  • Supporting the Head of EMEA Operations in stakeholder engagements
  • Driving automation and efficiency initiatives to streamline reporting
  • Improving the ability to oversee operational risks and controls within region and UK CIB legal entities

Job Responsibilities:

  • Facilitate and evidence adherence to SMCR oversight requirements, maintain key regulatory documentation, including demonstration of effective oversight of delegated responsibilities, and provide submissions to UK regulators, as required
  • Plan, schedule and facilitate monthly governance meetings: this includes the creation of thoughtful monthly agendas, information requests, production of formal monthly reports, preparation of minutes, and following up actions in a timely manner
  • Work with the direct team and broader Operations teams to identify and execute on opportunities to improve reporting from stakeholders to provide consistent and transparent messaging that is focussed on risk identification and mitigation; this includes identifying opportunities for better “storytelling” including visualisation and automation of reporting leveraging digital tooling;
  • Proactively identify and execute on opportunities to improve visualisation and automation of reporting, leveraging digital tooling, of operational metrics for UK CIB legal entities
  • Ensure adherence to robust record-keeping and document storage standards
  • Build and maintain strong relationships with key internal stakeholders

Required qualifications, capabilities & skills:

  • Deep understanding of the Financial Services industry, the regulatory environment and impact on business strategy: Significant work experience in the Financial Services industry, preferably with experience in operational risk, financial regulation and/or governance frameworks: should be able to demonstrate the following:
    • Good understanding of the products and markets in which the CIB operates
    • Knowledge or experience of Senior Managers & Certification Regime
    • Understanding of the fundamentals of good governance
    • Ability to read, digest and summarise regulatory requirements
  • Strong and effective communication skills:
    • Very strong written and verbal communication, with the ability to communicate succinctly, providing opinion and challenge senior stakeholders, as appropriate
    • Experience of liaising with and presenting to senior management
    • Excellent attention to detail with the ability to coach and support teams to deliver similar high-quality output
    • High competency levels in Microsoft Office suite, including Excel and PowerPoint
  • Ability to consistently deliver work of a high standard, and to tight timelines, including
    • actively demonstrating accountability, responsibility, and ownership for own objectives and team deliverables
    • ability to prioritise, whilst managing stakeholder expectations
    • managing deliverables from stakeholders and own teams for monthly governance cycles
  • Prior management experience of successfully leading small teams, including proven record of management of performance of others, managing budget and headcount, and recruitment of team members
  • Role model for others in the organisation in terms of culture and conduct:
    • as a governance lead, must be able to demonstrate an understanding of appropriate escalation and good conduct within the governance frameworks of an organisation;
    • ability to influence and work with others to achieve stated objectives
    • ability to build and maintain productive working relationships with colleagues at all levels and across functions in a collaborative manner in order to achieve results
    • eager to learn and seek out opportunities to enhance skills for themselves and team members

Preferred qualifications, capabilities & Skills

  • Prior experience of facilitating formal governance processes
  • Markets, Securities Services and Payments product knowledge
  • Engagement with UK Financial Services regulators i.e. PRA and FCA
  • Business Analysis and / or Data Analysis skills;
  • Digital tools experience – e.g., Tableau, Alteryx, Xceptor, UI Path

JP Morgan is an equal opportunities employer

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