KYC Quality Assurance Associate

The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous analysis against internal KYC standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy of KYC. The team works closely with the KYC Management Team, Global Financial Crimes Compliance and the enterprise-wide control program teams to identify, remediate and track issues, and develop controls to sustain improvements as they are made.

Globally, the Quality Assurance team supports the review of activities performed by several Line of Business (LOB) teams that support the firm’s Global AML Program with the primary focus placed on review and analysis of KYC and Due diligence records.

The QA tester will perform reviews on New Business and Renewal KYC records. The QA tester may also be responsible for completing additional targeted testing relating to KYC activities. The tester will document all test results and findings and be expected to identify incorrect decision making, determine gaps in processes and procedures, and question the integrity of data and adherence to processing and servicing standards, policies and procedures. The Quality Assurance tester will review from a regulatory and compliance perspective that all due diligence requirements across multiple client types were adhered to. The quality assurance tester is accountable for providing constructive and material feedback to KYC Onboarding/Quality Control and other relevant stakeholders, as appropriate. The feedback will include an assessment of the quality and accuracy of the information provided in the record and the inclusion of all supporting evidence to fulfil KYC due diligence requirements. The QA tester will report to the QA Manager.

Primary responsibilities include:

• Perform ongoing formal testing of completed KYC records to ensure KYC standards are met.
• Review the quality of completed KYC records using pre-defined test scripts which are based on.
• Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate).
• Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes.
• Present complex and sensitive issues to senior management in a persuasive manner
• Work with Global Partners to ensure consistency with the Global QA framework and governance approach.
• Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams.

Required qualifications, capabilities, and skills:

• Experience in Banking or related industry and good knowledge and practice of KYC/ AML related matters.
• Good understanding of KYC records, KYC standards.
• Good analytical and communication/presentation skills.
• Ability to deter and articulate findings / exceptions and escalate promptly to relevant parties.
• Ability to conduct root cause analysis and risk analysis.
• Ability to manipulate data and conduct quantitative and qualitative analysis of testing results.
• Proficiency in MS Excel, documentation and metrics.

Preferred qualifications, capabilities, and skills:

• French or other language preferred.