Client Service Account Manager - Mandarin Speaker

As a Client Service Account Manager you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients’ business to predict their needs and provide appropriate solutions
• Promote use of self-service tools to reduce number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
• Identify opportunities for product development and enhancement while developing internal partnership (e.g. Sales, Operations, Product)
• Identify and escalate potential risk associated with Client activities and record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Travel is required

Required qualifications, capabilities, and skills

• Mandarin/English verbal and written communication skills
• Excellent communication, leadership skills and decision making skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources and to effectively use and manage multiple systems