Are you looking to grow your client service experience? The CSAM is the client’s champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. A CSAM must develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.
As a Client Service Account Manager (CSAM) in the Payments team, you are the ‘window’ into J.P Morgan Payments and the primary point of contact for our clients. You will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.
Job responsibilities
- Develops, maintains and broadens partnerships with Clients
- Understands Clients’ business to predict their needs and provide appropriate solutions
- Promotes use of self-service tools to reduce number of Client enquiries
- Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
- Identifies opportunities for product development and enhancement while developing internal partnership (e.g. Sales, Operations, Product)
- Identifies and escalate potential risk associated with Client activities and record all Client interactions (e.g. calls, meetings, issues, proactive communications)
- Travels to clients (required)
Required qualifications, capabilities, and skills
- Mandarin/English verbal and written communication skills
- Excellent communication, leadership skills and decision making skills
- Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
- Ability to develop and mobilize internal networks and resources and to effectively use and manage multiple systems
