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Client Service Account Manager - Mandarin Speaker

JP Morgan

Location: Greater London

Job Type: Full time


As a Client Service Account Manager you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

  • Develop, maintain and broaden partnerships with Clients
  • Understand Clients’ business to predict their needs and provide appropriate solutions
  • Promote use of self-service tools to reduce number of Client enquiries
  • Analyse payment and associated activities in order to identify efficiencies and cross sell opportunities
  • Identify opportunities for product development and enhancement while developing internal partnership (e.g. Sales, Operations, Product)
  • Identify and escalate potential risk associated with Client activities and record all Client interactions (e.g. calls, meetings, issues, proactive communications)
  • Travel is required

Required qualifications, capabilities, and skills

  • Mandarin/English verbal and written communication skills
  • Excellent communication, leadership skills and decision making skills
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
  • Ability to develop and mobilize internal networks and resources and to effectively use and manage multiple systems