HR Change Management Associate (Pay & Time)

JP Morgan

Location: Dorset

Job Type: Full time


We partner with Product Teams to understand customers’ existing experiences and the business problems and desired outcomes that underpin changes and enhancements the teams are working on. They conduct change impact assessments, build change strategies, socialize plans with key senior leaders, partner with other Change and Readiness resources to implement plans – tracking key metrics and success along the way.

You will join HR Change Management team, aligning to Pay & Time Area Products. The ideal candidate is an excellent and engaging communicator and is passionate about using digital content to enhance the customer experience. They will have proven results in building strong stakeholder relationships, creating meaningful digital contents and communicating effectively with target audience to achieve goals. To be successful, the candidate must be dynamic, creative partner-oriented and data driven, able to ask questions, connect dots and influence others – delivering fresh ideas and flawless execution.

Job responsibilities:

  • Work closely with product leads and other members of Change Management team to understand, prioritize, and implement strategic changes to our HR products and services
  • Partner with stakeholders to develop and define customer and business success metrics
  • Lead and develop comprehensive change impact assessments and strategic change management plans (e.g., communications, training, knowledge articles, procedures) to ensure end user readiness
  • Actively consider the impact of functionality changes on all end users (e.g., recruiters, leaders, managers, employees, HR specialists/generalists) and building readiness strategies to support various stakeholders
  • Partner and knowledge-share cross-product to ensure gaps are prevented and readiness plans are designed at a strategic-level first and task-level second
  • Provide content and messaging direction to other enabling partners (e.g., HR Communications, Learning, Digital Content Management) and validate through system testing
  • Lead adoption plan of both global and regional initiatives, stay connected with digital champions to streamline issues escalation and education of support channel mechanism

Required Qualifications, Skills and Capabilities:

  • Excellent written and verbal communication skills and experience sharing rationale for approach/decisions to partners and stakeholders
  • Approach projects with an employee readiness mindset, considering the impact on all end users (e.g., leaders, managers, employees, HR specialists/generalists)
  • Independently develops creative approaches and frameworks to solve issues and “connect dots;” suggests sound, realistic solutions based on individual analyses
  • Ability to toggle between strategic and tactical/execution levels on readiness work
  • Highly organized and able to deliver flawless execution while having flexibility to adjust and course-correct as needed
  • Able to drive ideas through data visualization and executive presentation development
  • Proficient in Excel, Word, and PowerPoint;

Preferred Qualifications, Skills and Capabilities:

  • Sharepoint, Tableau, MS Project, JIRA, and Visio is a plus
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