Applications for this job have closed. This page will redirect to JP Morgan employer page in 10 seconds.

HR Product Change Management Associate

JP Morgan

Location: Glasgow City

Job Type: Full time


As a Change Management Associate team, you will play a pivotal role in driving adoption of tools and behaviors to unlock employees’ potential through skill development and application at each stage in their career journey.

You will work in close partnership with HR Product and HR Change & Readiness teams as well as a range of partners. You will use your expertise to help employees prepare for and adopt changes to tools and processes that support their career lifecycle, whilst continuing to deliver business results. You’ll have the opportunity to flex your creativity as you find innovative ways to engage our employees and design high quality content that builds understanding and knowledge as they apply new ways of working. Along the way you’ll demonstrate your change management abilities as you conduct change impact assessments, build change strategies, and socialize plans with key senior leaders – all while tracking key metrics for feedback and success.

Job Responsibilities

  • Know the career lifecycle end to end and be an expert in the experience from the lens of our different employee groups: know the pain points and be well-versed in the data/metrics and continually review feedback
  • Effectively partner with HR product teams and Global Technology partners to assess the impact of changes on all employee groups (e.g., leaders, managers, employees, HR colleagues, prospective hires, etc.)
  • Support the development and execution of tailored change strategies, partnering across teams (e.g., communications, learning, DE&I, experience), establishing clear measures and tracking towards them along the way
  • Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
  • Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback
  • Relevant experience supporting change management and communication efforts, ideally within HR at an organization and/or within a consulting firm
  • Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
  • Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
  • Drives action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
  • Very diligent and efficient in execution even under tight time constraints; consistently overcomes obstacles to completion, raising issues as needed along the way

Preferred Qualifications, Capabilities, and Skills:

  • High proficiency in PowerPoint and Word; Excel, Jira, Tableau and other content design tools desirable