Senior UX Researcher

We are not your standard bank, we are a house of innovation! We are part of the team that launched Chase as a new UK bank in 2021, and are starting on a new initiative with big ambitions. More details will be provided during the interview but for now we can enthusiastically say: It’s challenging, it’s high stakes, it’s fun!

Our team is at the heart of building this new venture, focused on developing products that put the customer at the centre. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds, and experiences, including b2b and b2c businesses.

Team members have broad autonomy to collaborate and work in a cross-functional way and we value your opinion in every matter; so, if you are a product manager and you want to get into design work, - please do! Or an engineer and want to do user testing - go for it! Teams own their work end-to-end and we have a flat organisational structure.

Our inclusive culture is hugely important to us, and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on an exciting new venture for the firm. We are about bringing new products to market that solve real world problems for real life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated, and more productive this way. If this sounds like something that you would like to be a part of, we'd encourage you to read on and apply. Even if the job description isn't an exact match for you, we promise to review your application and let you know if there is anything that might be suitable in the future!

We are looking for a Senior User Experience Researcher to join us. In this role, you will be working alongside designer, product, content and engineering committed to creating customer-led products and services. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and working closely with teams analysing behavioural/app data.

Responsibilities include:

• Conduct user research in a given product area and work closely with Design, Content, Product and Engineering.
• Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
• Contribute and advise on research plans and overall user research strategy and methods.
• Manage and conduct generative and evaluation research.
• Conduct independent research on multiple aspects of products and experiences.
• Understand and incorporate complex technical and business requirements into research.
• Advocate and provide guidance on how to use customer insights and data to inform decisions.
• Present and communicate user research and recommendations to the larger organisation.
• Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation.
• Be an advocate for the customer and foster a shared understanding of customer first approach in the organisation.

Requirements:

• Hands-on experience in roles as User / UX researcher.
• Experienced in a range of exploratory and evaluative user research methods in product and/ or service development.
• Experience scaling research processes and defining best practice.
• Passion for championing the customers.
• In-depth understanding of UX, UI, design.
• Critical-thinking and problem-solving skills.
• Solid communication and interpersonal skills.
• Ability to communicate research insights to different stakeholders.
• Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment.
• Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders.
• Experience of retail banking, fintech or similar areas is a plus.
• Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience.

What we can offer

• Competitive salary and bonus package.
• 27 days annual leave.
• Exciting, inclusive culture.
• Support and opportunities to develop your skills and career.
• Annual volunteering day.
• Extensive financial, health and parental benefits.
• Private healthcare.
• Generous employer pension contribution.

If this sounds like an interesting opportunity to you, let’s chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.