Incident and Client Advisory Manager – International Private Bank

JP Morgan

Location: Midlothian

Job Type: Full time


Within the International Private Bank (IPB), the Incident and Client Advisory Group (ICA) is a specialised advisory unit that is the central point of coordination and governance around escalation for client activities and relationships that pose possible reputational and financial crimes compliance risk. Upholding the integrity of the IPB, we provide high quality advice and assistance enabling the IPB to evaluate clients efficiently and effectively, resulting in the best and most respected set of clients.

As an ICA team leader you will manage a team of professionals that report on ICA performance and work to optimise ICA processes by evaluating work quality, improving procedures and systems, and facilitating improved interaction with our business partners. If you have a collaborative approach, are adaptable to change and can re-prioritise at short notice, this could be the ideal role for you.

Job Responsibilities:

  • Monitor ICA Case Management outputs and work with them to make improvements
  • Establish and report appropriate metrics for ICA inputs, processes and outputs
  • Establish feedback mechanisms with partners providing ICA inputs and receiving ICA outputs (e.g., Onboarding, Client List Screening, Global Financial Crimes Compliance, Technology)
  • Update ICA procedures and flowcharts
  • Distribute ICA work to the appropriate team member
  • Manage ICA system improvements and monitor system integrity (e.g., Client Incident Tracking Application)
  • Fulfill requests for information from business partners and external parties (e.g., auditors, examiners)
  • Case management and special projects as needed

Required qualifications, capabilities, and skills:

  • Excellent ability to analyse problems with great attention to detail
  • Ability to communicate effectively (both oral and written)
  • Ability to coordinate issues, findings and practices with colleagues across regions and/or divisions
  • Excellent team player with ability to prioritise in a fast moving, high pressure, constantly changing environment
  • Excellent analytical and problem solving skills with the ability to exercise sound and balanced judgment
  • Ability to apply business knowledge to new situations and able to approach situations both globally and specific to product area
  • Must have previous experience within financial services industry and/or risk management

Preferred qualifications, capabilities, and skills:

  • BA/BS Degree or alternatively, proven risk management/client service track record
  • Advanced degrees, certifications and licenses are a plus (e.g. Masters, CAMS)
You’ve got this!