Client Service Account Manager - VP

As a Client Service Account Manager in Payments you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. As a CSAM you will be the client’s champion and you will be empowered to identify process improvements, opportunities for growth and have full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. As a CSAM you must develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job Responsibilities

• Responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments.
• Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio. Identify and remediate service issues that impact the Client.
• Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion). Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients.
• Promote use of our digital service tools to allow Clients to easily find the payment related information they require
• Analyse the end to end payment process and associated activities in order to identify related efficiencies
• Participate in and support Payments business initiatives that will positively impact the Client experience
• Identify and escalate potential risk associated with Client activities

Required qualifications, capabilities, and skills

• Strong Customer-facing / relationship management experience in similar area
• Excellent verbal and written communication skills, including executive communication skills. Language skills are beneficial.
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to work effectively under pressure
• Travel is required