Design Director

JP Morgan

Location: Greater London

Job Type: Full time


We are not your standard bank, we are an innovation hub. We are part of the team that launched Chase as a new UK bank in 2021, and are now starting on a new initiative with big ambitions. More details will be provided during the interview but for now we can enthusiastically say: It’s challenging, it’s high stakes, it’s fun!

Our team is at the heart of building this new venture. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences, including top tech giants, blockchain innovators and FinTech unicorns.
Team members have autonomy to collaborate and work in a cross-functional way. We value your opinion in every matter. Our inclusive culture is hugely important to us and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on a new exciting venture for the firm. We are about bringing new products to market that solve real-world problems for real-life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated
and more productive this way. If this sounds like something that you would like to be a part of we’d encourage you to read on and apply.

The role:
This is leadership role for a Design Director who wants to be part of flat-structure organisation and shape the design & development of a green-field initiative.
We are looking for an experienced and inspirational leader to design the vision of next-generation experiences and champion our talented team of designers.

You will:

  • Lead and scale a multidisciplinary team of designers
  • Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable.
  • Oversee all aspects of design, including interaction design, information architecture, visual design, design systems to develop and execute business strategy and vision.
  • Define and lead design excellence, crafting vision, principles, processes, and frameworks for remarkable experiences balancing craft with the business impact of design.
  • Foster design excellence and act as a thought leader / subject matter expert on design best practice to continually develop the quality of collaboration between business functions.
  • Partner with senior leadership across product, engineering, marketing and research to foster a culture of design thinking, experimentation, and continuous improvement within the organisation to ensure design decisions are aligned with business goals and customer needs.
  • Manage design operations.

What we expect:

  • We’d like you to have extensive experience designing digital products that have achieved measurable success, both as design leader and as an individual contributor.
  • Extensive experience as a user-centred designer of products and/or services and user research
  • Experience overseeing design craft and vision for B2C products during 0-1 phase
  • Proven track record of managing design teams; people whom you have worked with look up to you as a mentor and leader. You have a passion for growing and mentoring a team of UX professionals and continuing to develop their careers.
  • Deep understanding of user-centred design principles, and the ability to apply them to complex problems.
  • Strategic thinking; you can demonstrate success developing and implementing a comprehensive UX strategy which approaches design challenges holistically, considering broader business objectives and user needs. Shows big picture thinking, while still applying attention to the details.
  • Passionate and humble; you always seek new horizons, remaining curious about emerging market trends and trail-blazing experiences.
  • Current, or previous presence as an active individual in the design community, sharing thought-leadership and design acumen through the likes of conferences, blogs, socials, or podcasts would be a bonus.
  • You are comfortable working within a geographically distributed team.
  • Experience in the fintech Industry is a plus, but not essential.

How we look after you:

  • Compensation
    Our compensation team pay close attention to the external market and endeavour to provide balanced and competitive offers, generally consisting of a base salary and incentive compensation.
  • Work type
    We prefer to be co-located but we understand that people need flexibility so we expect 2/3 days in office
  • Holidays:
    27 days / year + bank holidays
  • Benefits:
    Private Healthcare, Pension (matching up to 6% + 6% core contribution from JPMorgan), Gym, Theatre and Entertainment discounts and many other flexible options.
    If this sounds like an interesting opportunity to you, let’s chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

You’ve got this!