Are you looking to expand your career in investments?
As a Client Operations Associate in the Investment Middle Office team, you will be a point of contact within the Global/Regional IBOR team for a client, or clients, and internal partners to build strong relationships in order to support key interactions and continued premier service delivery. You will be be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners.
Job responsibilities
- Participates and leads, where required, in client service reviews and other client meetings
- Takes ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting (IBOR)
- Seeks opportunities and take ownership of initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
- Maintains robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles
- Takes ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required.
- Builds solid and interactive internal relationships with our global operations partners, client service and other products, including Front Office, Performance & Risk, and Compliance teams
- Works with management to achieve 100% timeliness and accuracy and seamless integration in a ‘follow the sun’ model
Required qualifications, capabilities, and skills
- Demonstrated leadership experience across process, risk and control within Investment Operations (preferably, but not necessarily, Middle Office), including managing change.
- Excellent client facing skills & communication style, comfortable dealing with key clients
- Proven ability to lead teams across multiple locations
- Extensive understanding of OTC instruments / Exchange Traded Derivatives / Fixed Income Securities / Equity products and other financial instruments
- Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
- Experience of Investment Operations (Trades, Cash and Reconciliations); and experience in reconciliations and transaction lifecycle management
- Excellent problem solving skills to identify, understand and address operational and technical issues
Preferred qualifications, capabilities, and skills
- Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders including senior business executives
- Ability to be flexible, follow and meet tight deadlines, organize and prioritize work and meet the clients expectations
- Self-starter with ability to learn quickly