KYC Operations Team Lead

JP Morgan

Location: Dorset

Job Type: Full time


This is a great opportunity to work in fast-growing environment, with people from all around the world and high class KYC specialists.

As KYC Associate in KYC Operations Team, you will act as a single point of contact and subject matter expert for end processing of all KYC records and client types whilst also managing up to 5 team members. You will be working in an analytical environment, evaluating complex and lengthy documents to ensure full adherence to regulatory requirements.

Job responsibilities:

  • Collaborating with team and internal partners (Legal, Service, Sales, KYC) to deliver a seamless client experience.
  • Conducting workload planning, review status of key records and prioritize open requests.
  • Creating of quality KYC profiles ensure accuracy, completeness and validity, incorporating multiple risk factors in compliance with global and local regulatory requirements.
  • Managing of personal and team workload and priority items ensuring timely escalation of key risks/issues to management​​​​​​​.
  • Staying up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partner.
  • Identifying and execution of process improvements, provide guidance and support on key process and technology initiatives to the business.

Required qualifications, capabilities, and skills:

  • Experience leading a team operating on tight deadlines; Ability to drive to a common goal and build team morale.
  • Ability to clearly communicate and influence as you interact with clients and internal team with a diverse perspective.
  • Strong written and oral communication skills with experience of conflict resolution and risk mitigation.
  • Aptitude to operate in a fast-paced, dynamic environment.
  • A strong risk and control mindset.
  • Experience identifying, coaching and developing world-class talent.
  • Sound understanding of the Financial Industry and working knowledge of KYC.
You’ve got this!