Site Reliability Engineer III

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within our Chief Technology Office (CTO) Digital Workflows team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities:

• Troubleshoot major incidents, facilitate blameless post-mortems and ensure non-recurrence of incidents through action-oriented problem resolution of ServiceNow platform and application issues.
• Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
• Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
• Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications.
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit.
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers.
• Supports the adoption of site reliability engineering best practices within your team.

Required qualifications, capabilities, and skills:

• Experience supporting ServiceNow Platform or other enterprise products and services for internal or external clients.
• Excellent debugging and trouble shooting skills of ServiceNow services or other highly complex systems or applications.
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform.
• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation.
• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision.
• Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker.

Preferred qualifications, capabilities and skill:

• Design, code, test, and deliver software to automate manual operational tasks, ultimately to improve availability and stability of ServiceNow services.
• Analyze ServiceNow Database and system performance issues and provide solutions to improve Service availability.
• Working knowledge of infrastructure components, e.g. routers, load balancers, container systems, compute, storage, and networks.
• ServiceNow Certification; CSA or higher is desired.