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Product Development & Strategy (Payments) - Vice President

JP Morgan

Location: Greater London

Job Type: Full time


Grab this opprotunity to lead the team that works to enable business growth by focusing on improving client experience, assessing internal capabilities, and capitalizing on market opportunities. The Client Enablement team will be accountable for developing and delivering the vision, strategy, and operating model for JP Morgan Payments client service and onboarding, working across teams in sales, product, technology, and operations.

As a Product Development & Strategy Vice President in the Client Enablement team, you will need to work through every level of the organization, driving product direction in support of senior leaders and executives, supporting business unit managers, and collaborating with delivery teams. In this role you will need to focus on three key aspects. Firstly, Strategy Development – Develop a clear vision and strategy for the client experience across onboarding, product, and service. Create target operating models and build the business cases needed to deliver the vision. Secondly, Client Experience Design – Design a consistent client experience and complementary solutions to align the group’s service offering with future growth plans. Lastly, Strategic Program Delivery – Steer strategic programs from inception through to execution.

Job responsibilities

  • Work with senior executives to develop the strategic vision and roadmap for onboarding, product, and service. Lead the development of forward-looking recommendations to realize the business’s vision.
  • Drive competitive assessments including peer to peer benchmarking and market disruptors.
  • Establish and review key strategic priorities, translating them into actionable and measurable plans with clear deliverables; and lead the development of compelling business cases to support the organization’s multi-year planning process.
  • Support the team in conducting deep dive assessments of current state with SMEs; as well as dentify opportunities and capabilities to create an industry-leading onboarding experience that exceeds client expectations.
  • Support the team’s objective to build a model which supports low-friction/low-effort onboardings across a variety of use cases where speed to onboard meets market demand.
  • Collaborate with stakeholders and work with cross-functional teams in the assessment of new opportunities and initiatives.
  • Ensure business cases for new initiatives are aligned with the group’s strategy, understand the benefits they would provide, and mitigate risk of subsequent delivery failure; and as initiatives move through their natural lifecycle, ensure a seamless transition from concept through initiation and delivery execution.

Required qualifications, capabilities and skills

  • Expansive experience in management consulting or financials services experience
  • Strong strategic and analytical orientation with innovative mindset
  • Exceptional communication skills, both written and verbal, able to present complex concepts effectively
  • A broad thinker who is able to consistently step up to reflect the big picture and drill down into detail to ensure big picture ideas are attainable
  • Strong leadership and influencing skills, able to take others on a visionary journey
  • Comfortable working with multiple stakeholders with proven track record in strategic program development and execution
  • Experience in the use of multiple program methodologies – underpinned by industry accepted qualifications such as PMP, Design Thinking, Agile, etc.

Preferred qualifications, capabilities and skills

  • MBA
  • A highly developed collaborative nature
  • Previous work with Merchant Services and/or Fintech a plus