Do you have experience in performance management within a banking environment and are looking for your next career opportunity ?

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center.

You will drive and deliver clear consistency of application of our performance management framework. You will continually assess and analyze how operational output measures against key objectives, making effective and appropriate recommendations which adhere to firm wide policies and frameworks whilst partnering up with key groups such as Human Resources, Compensation and People Team to ensure alignment.

Job Responsibilities:

Reporting to the Head of Service – Everyday Banking, as an experienced Performance and Assurance Manager you will be joining us at an exciting time of growth and opportunity.

As part of your responsibilities, you will:

• Identify process improvements and efficiency enhancements.
• Collaborate with business partners to help formulate quantifiable goals; support strategies to achieve business goals.
• Explore new data sources and cross line of business best practices to drive execution.
• Develop and lead a proactive risk and control culture across our operational teams
• Proactively identify emerging operational risks and lead the resolution.
• Motivate team’s across the operation in executing to reduce financial loss, regulatory exposure, and reputational risk. Provide ongoing feedback and training as well as support the growth of employees' knowledge of risk concepts and their application to risk and control evaluation.
• Host monthly performance reviews to ensure cross team visibility.

Required qualifications, capabilities, and skills:

• Proficient knowledge and experience of performance management frameworks gained within a banking environment, Financial Services or Contact Centre
• Inclusive leadership skills with the ability to collaborate and influence across various seniority levels and ability to interact confidently and present to all colleagues, including senior management.
• Excellent interpersonal skills and ability to manage and prioritize multiple initiatives in a dynamic environment.
• Posses strategic, process improvement and problem-solving skills, preferably developed within the contact center industry.
• Knowledge of the UK regulatory environment with understanding of the UK banking industry and environment. European knowledge would be an added asset but not essential.
• Great Communication / Presentation skills with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Problem Solving / Analytical skills: Analytical mindset and demonstrable experience of reviewing data and key metrics to formulate appropriate interventions and recommendations.

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