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User Experience Design Lead, Vice President

JP Morgan

Location: Greater London

Job Type: Full time


Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices. Senior Product Design Leads are core to the transformation of product development at JP Morgan Cybersecurity, operating as a peer and partner with Product Management and Engineering.

As a Product Design Lead in the Security and Risk UX team, you are responsible for large and impactful initiatives within Governance, Risks, and Control utilizing a facilitative leadership style with senior design, research, product, and engineering leaders. Though without formal direct reports, you must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. You don’t need to be an expert at every step, but through your leadership and review, the teams execute at a high-level of quality. You are expected to be a strong partner with senior Product Management and Engineering Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

Job Responsibilities

  • Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
  • Lead the creation of new product and business strategy at the intersection of user needs and business goals
  • Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Governance, Risk, and Control offerings
  • Communicate expectations within the design team for standards of quality through creative direction and critique
  • Contribute to the creation of visions (“north stars”) that make strategy concrete
  • Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
  • Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required Qualifications, Capabilities, and Skills

  • Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Minimum of 5 years of relevant work experience
  • Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
  • Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
  • Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
  • Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
  • Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
  • Has led new business thinking and strategy through their user-centered design work

Preferred Qualifications, Capabilities and Skills

  • Advocate for Accessibility Guidelines and Inclusive Design practices
  • Comfortable with structuring and planning design work in cross-functional contexts
  • Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards