As a Senior LEAN Associate within our Operations team, you will be responsible for providing efficient delivery of customer requirements, with a genuine passion for working with people to make a real difference to the customer experience across various operational areas. You will use appropriate LEAN / Six Sigma tools and methodologies, focusing on process efficiencies and increased capacity. This role requires excellent people management skills, problem-solving abilities, strong communication skills, and comfort in a fast-paced, changing work environment.

Job Responsibilities:

• Perform end-to-end reviews on identified business processes from initiation to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
• Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
• Co-ordinate project activities across different middle office, client service and operations groups, technology teams and cross-functional groups such as compliance, controls operational risk and legal
• Support and rollout the recommendations if necessary and ensure risk are mitigated
• Ensure goals are aligned with the overall Business needs such as those of Strategic programs

Required qualifications, capabilities, and skills:

• Detailed knowledge and experience in the following areas: primarily Financial Services and LEAN transformation in the Operations and product space. Additional experience in Retail / Consumer / Digital bank consulting / Business process redesign / improvements / strategy in Operations and product space
• LEAN or Six Sigma green belt or equivalent
• Relevant process management experience analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools including RAD
• Project/ Change Management experience as a Workstream Lead acting as the role of Project or business analyst.
• Sound understanding of LEAN project management, quality methodologies and possesses high attention to detail to analyse inefficiencies in business processes to map detailed workflows; and draw upon diverse project experiences to apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously, independent, supportive and creative (well-versed with productivity analysis methods and tools such as Lean or Six Sigma)
• Strong influencing and communication skills with all levels of stakeholders, building strong partnership with various teams to help deliver results

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