Client Service Account Manager - Senior Associate

JP Morgan

Location: Dorset

Job Type: Full time


If you are looking to develop your career in Client Servicing, this is the role for you!

As a Client Service Account Manager - Senior Associate in the Payments Client Service & Implementations team, you will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization. While working as a Client Service Account Manager you will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience.

Job responsibilities

  • Is responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments
  • Maintains an accurate and active service temperature check for all Clients within the portfolio
  • Identifies and remediates service issues that impact the Client and escalate potential risk associated with Client activities
  • Understands organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
  • Understands the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
  • Assists in developing and executing jointly agreed service plans that focus on process improvements for Clients
  • Promotes use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience

Required qualifications, capabilities, and skills

  • Strong Customer-facing / relationship management experience in similar area
  • Excellent verbal and written communication skills, including executive communication skills
  • Ability to develop and mobilize internal network, key stakeholders and associated resources
  • Keen interest in the Banking digital technology transformation agenda
  • In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
  • Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines