Custody Operations Change Program Manager - Associate

JP Morgan

Location: Greater London

Job Type: Full time


Join the Custody Operations team and be responsible for documenting & governing initiatives that are important to enable targeted, strategic decision making!

As an Custody Operations Change Program Manager - Associate in Operations you will be expected to lead high-impact initiatives ranging from People, Process and Technology with senior leadership visibility. You will identify opportunities for large impact transformation using a data driven approach, leverage SOTF Tools like Alteryx, Owl, Tableau etc and lead a program that will deliver on a target state vision to increase operational automation and efficiency. You will be asked to lead work streams/projects across the Corporate & Investment Bank lines of business from assessment through articulation of recommendations and execution.

Job responsibilities

  • Supports intake of Machine learning (ML) projects; develops and supports a prioritization framework for Machine Learning projects, and facilitates the process to engage with internal and external solution providers
  • Expands the adoption of Artificial Intelligence (AI) and Machine learning (ML) across the department by enhancing and promoting the support infrastructure (e.g., use-case repository, component library) for all department wide Artificial Intelligence / Machine Learning efforts
  • Assists in maintaining the department wide Artificial Intelligence/Machine Learning Book of Work and develop and expand on associated reporting and key success metrics
  • Ensures clear scope, roles & responsibilities, and governance exists for all engagements with the Firmwide Machine Learning teams with ongoing visibility into their progress and status
  • Supports the development and coordination of the Firmwide Artificial Intelligence / Machine Learning Acceleration strategy and ensures coordination across development efforts that enable Artificial Intelligence / Machine Learning across LOBs and functions (e.g., data, platform, modelling)
  • Manages and executes complex projects and ensure that project deliverables are met with the appropriate due diligence and system integration relating to Custody Operations. This includes collating requirements, writing BRDs, management updates etc
  • Works with a team of stakeholders across multiple groups including the front office, product development, middle office, core operations, technology, finance, and work closely with Asia Pacific region and Europe Middle East and Africa partners on global initiatives
  • Supports other projects like New business, CTS computations, Run the bank projects, process reengineering, Location strategy, IAS charter activities and managing production issues

Required qualifications, capabilities, and skills

  • Custody product & process knowledge and experience in developing AI / ML projects
  • Familiarity with JPMC’s Artificial Intelligence/Machine learning tech stack (e.g., Hadoop, OmniAI, Ninja, Thanos)
  • Familiarity with JPMC’s SOTF tools like Alteryx, Tableau, Owl etc
  • Conceptual knowledge of Machine learning coding languages (e.g., Python, C++, SQL) and algorithms (e.g., NLP, time series analysis)
  • A track record of involvement in change program implementing new business processes and controls
  • Strong verbal and written communication and ability to face off to very demanding stakeholders, managing their expectations
  • Strong understanding of the trades transaction lifecycle, cash management, FX and Asset Servicing

Preferred qualifications, capabilities, and skills

  • Bachelor's Degree or equivalent preferred
  • Custody Operations, Client Service or Middle Office experience
  • Experience participating in strategic change initiatives
  • Candidates with prior experience for implementing projects leveraging AI/ML and Blockchain technology