Lead Software Engineer - ServiceNow Portal

JP Morgan

Location: Dorset

Job Type: Full time

Posted


As a Lead Software Engineer at JPMorgan Chase within the IT Services department, you will collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions. You will design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting. This role provides an opportunity to customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities. You will also have the chance to work with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.

Job responsibilities:

  • Collaborate with clients to understand their requirements and translate them into effective ServiceNow Service Portal solutions.
  • Design and develop Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting.
  • Customize and extend the functionality of Service Portal by leveraging ServiceNow APIs and integration capabilities.
  • Create responsive and mobile-friendly Service Portal interfaces that align with industry best practices and user experience design principles.
  • Collaborate with cross-functional teams to integrate Service Portal with other ServiceNow modules and external systems.
  • Conduct testing and quality assurance to ensure the functionality, usability, and performance of Service Portal applications.
  • Provide training and support to end-users on Service Portal usage and best practices.
  • Stay up to date with the latest web technologies and trends to recommend innovative solutions to clients.
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Required qualifications, capabilities and skills:

  • Formal training or certification on ServiceNow concepts and proficient advanced experience
  • experience as a ServiceNow Service Portal Developer and developing custom, advanced portal widgets.
  • Extensive Transition & Transformation experience with ServiceNow Platform
  • Expertise in web development technologies such as HTML, CSS, JavaScript, and jQuery.
  • Expertise in ServiceNow development, including client scripts, UI policies, business rules, and workflows.
  • Expertise with AngularJS or other modern JavaScript frameworks.
  • Expertise in responsive design principles and mobile-friendly development.
  • Excellent analytical and problem-solving skills.
  • Effective communication and collaboration skills to work with clients and cross-functional teams.

Preferred Skills:

  • ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
  • Experience with creating visually appealing and interactive Service Portal themes and layouts.
  • Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module.
  • Familiarity with RESTful APIs and integration techniques.
  • Understanding of Agile/Scrum methodologies.