Fraud Specialist – Product Team

Greater London
Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and prioritise the customer experience- all within a supportive that fosters growth . Our team is the cornerstone of our success and you , as a Fraud Specialist within the Fraud Product squad at JP Morgan Chase, will be at the heart of it all.

While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world.

As a Fraud Specialist, you will leverage your analytical mind and collaborative sprit to partner with various stakeholders including, Fraud Operations, Vendors and other product management teams to dissect fraud events and identify emerging trends. This allows you to develop solutions that not only stop fraud in its track but also prevent future occurrences.

The Fraud Product function leads the 1st line of defence for fraud risk, including ownership of the fraud strategy across all products and channels. The key aim is to ensure transaction monitoring and controls are optimised to reduce fraud risks whilst ensuring 1st class client experience. The role will focus on four key areas:

  • You will work with the product, and engineering squads to stand up and continuously enhance Fraud capabilities, covering configuring and developing capabilities and tooling, as well as defining the self-serve customer journeys that support a strong customer experience
  • You will work with Fraud Analytics and Fraud Operations function to investigate fraud cases, pinpoint root causes and translate those insights into actionable rules and strategies in the fraud monitoring systems.
  • You will work with the 2nd line risk teams to ensure models, rulesets and strategies are effective
  • You will contribute to the best practice development, build innovative and sharing JP Morgan Chase & Co.

Job responsibilities

  • Day 2 day responsibility of the end to end fraud decisioning strategy, optimizing the fraud detection and client experience, utilising fraud scores and rules across a disparate set of vendors and fraud vectors
  • Expect future fraud risks that are driven by product or channel development and mitigate these risks through appropriate strategies
  • Work across a wide group of teams (product teams, payments, engineering, technology, risk) to ensure that key partners are aware of all of the fraud
  • Collaborate effectively with colleagues across the firm including: business, technology, product management, operations management, legal, compliance, risk, audit, and technology control functions to drive engagement with the fraud prevention program of work; gain credibility by understanding end to end impacts of the fraud strategies that are implemented
  • Act as a digital fraud subject matter expert and share best practice across the firm

Required qualifications, capabilities and skills

  • Experience in a first or second line fraud role, in a policy, strategy, investigations or analytics specialism
  • Experience of delivering in an agile environment
  • Experience managing and optimising fraud prevention tools, e.g. Sira / Hunter, ThreatMetrix, Falcon, Arcot, RSA, FeatureSpace ARIC, and behavioural biometrics vendors
  • Exceptional problem solving and analytical skills. Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesise large amounts of data and formulate creative and innovative solutions to complex problems
  • Ability to solve problems from first principles, taking innovative approaches to address user needs
  • Experience of vendor management, including ability to evaluate a vendor product offering and experience of integration into current technology stack
  • Preferred Qualifications, capabilities and skills
  • A desire to solve hard problems
  • A desire to teach others and share knowledge. We aren’t looking for hero leaders, more for team players. We want you to coach other team members on fraud battling principles, practices and implementation patterns
  • Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions
  • Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly
  • Ability to see the long term. We don’t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals
  • Comfortable working within a geographically distributed team
  • Ideally will have a background in banking or consumer products, clear interest in innovation and technology