Solutions Analyst III - ServiceNow Business Analysis

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Infrastructure Platform, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

  • Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
  • Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
  • Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
  • Requirement Elicitation and Analysis: Work closely with business stakeholders to understand their needs, objectives, and challenges. Elicit, document, and analyze business requirements, processes, and workflows.
  • Solution Design: Collaborate with technology teams to design solutions that meet business needs.
  • Propose innovative and practical solutions to address business challenges. Ensure that proposed solutions align with the organization's strategic goals and technological capabilities.
  • Stakeholder Communication: Serve as a liaison between business stakeholders and technology teams.
  • Communicate complex technical concepts to non-technical stakeholders. Present findings, recommendations, and project updates to various audiences
  • Documentation: Create detailed documentation including business requirements, process flows, use cases, and user stories. Maintain accurate and up-to-date project documentation throughout the project lifecycle.
  • Project Management: Collaborate with project managers to define project scope, objectives, and deliverables. Assist in project planning, estimation, and resource allocation. Monitor project progress and identify potential risks or deviations from the plan
  • Quality Assurance: Participate in system testing, user acceptance testing, and validation of implemented solutions. Ensure that delivered solutions meet the specified requirements and are of high quality.
  • Process Improvement: Identify areas for process optimization and efficiency enhancement. Recommend process improvements and assist in their implementation.

Required qualifications, capabilities, and skills

  • Experience or equivalent expertise in product management or a relevant domain area
  • Demonstrated performance in either product management or relevant domain area.
  • Experience executing operational management and change readiness activities.
  • Experience in product deployment processes
  • Bachelor’s degree in business administration, Information Technology, or a related field (Master's degree is a plus).
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent communication and interpersonal abilities.
  • Proficiency in requirement gathering techniques, process modeling, and documentation.
  • Ability to collaborate effectively with cross-functional teams.
  • Knowledge of relevant tools such as Microsoft Visio, JIRA, Confluence, MS Excel, PowerPoint and Word etc.
  • Hand on with Agile Methodology and ceremonies – Ability to write analysis stories

Preferred qualifications, capabilities, and skills

  • Developed knowledge of the product development life cycle
  • Familiarity with data analytics and reporting tools.
  • Service Now experience is preferred.