Technical Writer

Greater London
Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

As a Technical Writer in the Salt Design System team at J.P Morgan, you will support the evolution of the J.P. Morgan’s Salt Design System. Collaborating with designers, developers, information architects, product owners and content strategists, you’ll create documentation that drives ease of implementation by following our guidelines for style, voice and tone.

It is an open-source solution for building exceptional products and digital experiences in financial services and other industries. It offers well-documented, accessible components as well as comprehensive design templates, style libraries and assets. It has been used to build over 1,200 websites and applications. It is the vehicle for the digital delivery of a universal design language—with best-in-class business patterns, content and accessibility guides—plus tooling and adoption resources. For more information, see Salt.

Job responsibilities

  • Editing and rewriting documentation for Salt offerings, including design components and patterns
  • Writing, editing and rewriting foundational education covering design, content, accessibility, etc.
  • Distilling technical information for a broad audience
  • Evaluating and auditing existing content
  • Striving for consistency in presentation and depth of detail
  • Working closely with stakeholders to improve content
  • Providing insights for improving the content experience
  • Contributing improvements to the content guidelines
  • Participating in discussions about user experience

Required qualifications, capabilities, and skills

  • Digital documentation editing/writing
  • Brand and stylebook guidelines
  • Content from many contributors edited with a consistent voice and tone
  • Digital user experience
  • Technical concepts (e.g., design component functionality), and how to communicate them to a variety of audiences

Preferred qualifications, capabilities, and skills:

  • Design systems
  • Software development
  • JavaScript, React
  • Atomic design principles
  • B2B financial services content
  • AP Stylebook