Investment Middle Office (IMOS) Operations Lead - Managing Director

About the company:

Join JPMorgan, a global financial services leader with assets of $2.5 trillion, as the Managing Director for the Investment Middle Office (IMOS) Operations. You'll be part of the Corporate & Investment Bank (CIB), a global leader in banking, markets, and securities services, boasting $34.5 billion in annual revenue and $24 trillion of assets under custody. The role involves leading the IMOS organization and managing the Global BAU service delivery. You'll work closely with the broader IMOS Leadership across Technology, Product, and Product Development to ensure high-quality output and efficiency. This role is key in promoting IMOS Operations' overall goals and objectives, seeking continual improvements, and managing business expectations.

Summary:

As a Managing Director - Head of Investment Middle Office Operations within the Digital and Platform Services division of the Corporate and Investment Bank, you will be at the helm of the Investment Middle Office organization. Your responsibilities will include supervising and managing the Global Business As Usual service delivery and closely collaborating with the wider Investment Middle Office Leadership across Technology, Product, and Product Development. As a key player in promoting the overall goals and objectives of Investment Middle Office Operations, you will be expected to consistently seek enhancements and eradicate inefficiencies in the process while improving product quality, increasing volume and throughput, and managing business expectations. This role offers a unique opportunity to shape the future of our operations and make a substantial impact on our business.

Responsibilities:

You will lead the IMOS Operations function with an organization team size of approximately 600 staff servicing clients globally. A key part of this role will be evolving the organization to a Target Operating model aligned to system migrations and standardization. As a bi-product of this work advising and steering the organization to enhance functional resiliency as the organization evolves.

The focus of the role is on ownership, enhancement and execution of end-to-end strategy and governance across Migrations, Delivery, Training, Re-engineering, Risk & Control framework. The key impact of the role is through design and delivering on an efficient operating model servicing multiple regions, building and sharing best practices combined with optimal and sustainable delivery/controls framework. The individual will drive collaboration and influence a broad group of stakeholders, partners and partnering with multiple work streams including Technology, Product and Client Service organizations.

The role will champion the people agenda and lead an organization developing and growing talent across all levels and a high-performance organization culture, engage actively across corporate and site wide programs and initiatives as well as broader priorities. With a strong understanding of how to build diverse and inclusive teams, retain and train talent and create mobility opportunities within the region as well as across the global organization.

Operations Service Delivery:

• Demonstrate complete and thorough understanding of the firm’s IMOS Operations and provide strong operational leadership to ensure overall Service delivery to the clients
• Enable flawless execution and enhance overall client experience
• Own and drive efficiency programs, system/process improvements, focused on elimination of manual touchpoints and bespoke processes

Partnership & Governance:

• Work in close partnership across various sites and business partners.
• Build and leverage global and local partnerships across businesses in line with the overall product/business objectives.
• Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience
• Ability to move product and process initiatives forward in a cross-functional and matrixed organizational model

Risk & Controls:

• Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
• Drive an effective, robust, pro-active and sustainable controls program

People Management:

• Build a strong transparent Performance Development culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
• Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm’s agenda on diversity and inclusio

Required qualifications, capabilities and skills

• Strong background in leadership management disciplines, relevant operations experience and people management.
• Extensive experience in Operations management managing large teams across multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes.
• Proven track record of effective leadership as Head of Operations, Operations Director, or similar leadership role across multiple lines of business.
• Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
• Confident communicator with ability to provide clear and succinct verbal and written updates; share strategic direction with the community and stakeholders.
• Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
• Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
• Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.
• Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills.
• Highly developed analytical skills and intellectual curiosity

Location – London or New York (travel expected within IMOS Operations locations on a regular basis)