Managing Director - Head of Investment Middle Office Operations

JP Morgan

Location: Greater London

Job Type: Full time


Investment Middle Office (IMOS) Operations Lead - Managing Director

About the company:

JPMorgan is a leading global financial services firm with assets of $2.5 trillion and Operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and securities services. With $34.5 billion in annual revenue, $24 trillion of assets under custody and $423 billion in deposits, the CIB offers a broad suite of investment banking, market-making, prime brokerage, treasury, and securities products. The CIB services a global client base of including some of the world’s largest corporations, investors, financial institutions, government and municipal entities. J.P. Morgan is one of the top three dealers across all major asset classes in Markets, and is a top 3 provider of securities services to custody and funds services clients.

The Digital and Platform Services division of the CIB is an organization of over 30,000 staff providing Technology and Operations support for the CIB’s businesses, and is focused on creating highly scalable, digital platforms that support the needs of our clients. This includes a number of cross-business Operations platforms such as Securities Operations which provides settlement and asset servicing of securities across JP Morgan, primarily providing direct support to the Markets, and Securities Services businesses, but also supporting Treasury Services, Asset and Wealth Management.

Role Description:

The Managing Director will lead the Investment Middle Office (IMOS) organization, reporting directly to the Head of Securities Services Operations.

The individual will oversee and manage the Global BAU service delivery and partner closely with the broader IMOS Leadership across Technology, Product, Product Development and to ensure delivery of high quality output with efficiency. The individual will be a key part in driving IMOS Operations overall goal and objectives and is expected to continually seek improvements to and eliminate inefficiencies in the process while raising product quality, increasing volume and throughput, and managing business expectations.

Role Details:

The primary responsibility of the Managing Director – IMOS Operations Lead will be to oversee service delivery, management of the client relationships and ability to oversee and question all processes to deliver a high level of operational support. Management of regular client calls to review service delivery, opportunities for improvement and to discuss issues. Oversight of our processing teams to ensure any issues requiring client attention are quickly resolved and to work with the teams to ensure high levels of straight through processing.

The incumbent will lead the IMOS Operations function with an organization team size of approximately 600 staff servicing clients globally. A key part of this role will be evolving the organization to a Target Operating model aligned to system migrations and standardization. As a bi-product of this work advising and steering the organization to enhance functional resiliency as the organization evolves.

The focus of the role is on ownership, enhancement and execution of end-to-end strategy and governance across Migrations, Delivery, Training, Re-engineering, Risk & Control framework. The key impact of the role is through design and delivering on an efficient operating model servicing multiple regions, building and sharing best practices combined with optimal and sustainable delivery/controls framework. The individual will drive collaboration and influence a broad group of stakeholders, partners and partnering with multiple work streams including Technology, Product and Client Service organizations.

The role will champion the people agenda and lead an organization developing and growing talent across all levels and a high-performance organization culture, engage actively across corporate and site wide programs and initiatives as well as broader priorities. With a strong understanding of how to build diverse and inclusive teams, retain and train talent and create mobility opportunities within the region as well as across the global organization.


Operations Service Delivery:

  • Demonstrate complete and thorough understanding of the firm’s IMOS Operations and provide strong operational leadership to ensure overall Service delivery to the clients
  • Enable flawless execution and enhance overall client experience
  • Own and drive efficiency programs, system/process improvements, focused on elimination of manual touchpoints and bespoke processes.
  • Work seamlessly in a matrix operating model managing senior stakeholders and partners across Operations, Technology, Product and Client Services.

Partnership & Governance:

  • Work in close partnership across various sites and business partners.
  • Build and leverage global and local partnerships across businesses in line with the overall product/business objectives.
  • Institutionalize a strong governance framework locally in the region and across all delivery sites to ensure consistently strong focus on quality, delivery and enhancing client experience
  • Ability to move product and process initiatives forward in a cross-functional and matrixed organizational model
  • Experience in different markets and locations will be added advantage

Risk & Controls:

  • Build a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers
  • Drive an effective, robust, pro-active and sustainable controls program
  • Fulfill internal controls requirements as well as ensure smooth Regulatory and Internal Audits

Financial Discipline:

  • Plan and Manage budgets across teams and develop and retain teams to achieve financial discipline at all times.

People Management:

  • Build a strong transparent Performance Development culture for staff based on meritocracy, continuous communication, timely feedback and appropriate supervisory cover
  • Advance an inclusive leadership agenda by building a diverse team, coaching and mentoring potential leaders and actively engaging on the firm’s agenda on diversity and inclusion
  • Engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with support functions
  • Build a strong succession pipeline , critical talent bench and preparing the organization with skills of the future to continue to grow and evolve with the business

Key skills:

  • Strong background in leadership management disciplines, relevant operations experience and people management.
  • Extensive experience in Operations management managing large teams across multiple locations and successfully implementing transformative changes to the organization and revolutionizing processes and organizational attitudes.
  • Proven track record of effective leadership as Head of Operations, Operations Director, or similar leadership role across multiple lines of business.
  • Strong ability to build relationships with and influence colleagues, business leaders and functional partners.
  • Confident communicator with ability to provide clear and succinct verbal and written updates; share strategic direction with the community and stakeholders.
  • Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions.
  • Drives critical thinking and proactively seeks out best practices, anticipates clients’ future needs and collaborates on ideas with others. Understands clients’ needs and impact on relationship across J.P. Morgan.
  • Ability to drive issue resolution, collaborate with internal and external stakeholders to execute consistently on deliverables and communicate status updates and strategic direction to community.
  • Be a highly motivated individual with advanced strategy, problem solving, and transformation as well as strong influencing, interpersonal and communication skills.
  • Highly developed analytical skills and intellectual curiosity

Location – London or New York (travel expected within IMOS Operations locations on a regular basis)