This is an exciting opportunity to join our FX Client Service Team and grow your career in FX trading within our Corporate & Investment Banking Line of Business. A role within this organization provides continuous opportunities to learn and develop a diverse skill set, as well as the combination of high volumes and large dollar exposure creates a fast paced work environment. Working within the FX Client Service Team requires drive, initiative, accuracy and proven Client Service skills.

As a Trade Lifecycle Analyst, in FX Client Service Team you will provide comprehensive operational services for Foreign Exchange, Equity, Interest Rate and Credit Derivatives which are traded globally. You will cooperate with hubs in all parts of the world and partnerships across multiple groups such as technology, finance, front office, and credit risk. In this role you will be a part of of the team who are responsible for for the timely and accurate confirmation of JP Morgan's FX Client base, and also the management of the day to day settlement and confirmation relationship.

Job responsibilities

• Contacts Clients to ensure timely confirmation of FX trading activity
• Ensures that all new transactions are economically affirmed in a timely manner
• Works with clients to ensure net positions are agreed and settlements are made in a timely maner
• Resolves incoming queries & investigates root causes of issues
• Establishes an excellent relationship with Clients, Front Office, Middle Office and other internal clients
• Works with internal & external groups to resolve client issues
• Promotes automated solutions to clients, demonstrating and supporting these platforms
• Initiates and participates in process improvement initiatives
• Ensures that any issues are escalated to the team leader within an appropriate time frame
• Manages Projects

Required qualifications, capabilities, and skills

• Experience in an operational / financial services / customer services environment
• Strong communication skills
• Taking ownership and displaying the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
• Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team.
• Excellent time management skills
• Results-orientated, capability to prioritize and multitask
• Capacity to think laterally and understand the big picture
• Ability to work under pressure
• Well-developed problem solving skills
• Numeric Skills and attention to detail
• PC Literate – Excel, Word, Access