Digital Identity Technical Product Manager
The Commercial and Investment Bank Digital Identity team is responsible for delivering security-first capabilities that elevate trust and enhance user experiences for our clients. This platform integrates with leading financial aggregators and SaaS platforms, forming the foundation of a "single front door" experience for seamless access across all JP Morgan applications. This is a unique opportunity to join a high-impact team central to the organization’s security and digital transformation efforts, enhancing security posture and digital experiences for our global client base.
As a Product Manager in Digital Identity, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
- Develops a product strategy and vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog, defining clear and actionable user stories, and prioritizing features that align with the group's business and technical objectives
- Builds the framework and tracks the product’s key success metrics such as cost, feature and functionality, risk posture, and reliability
- Works with cross-functional teams to deliver secure, scalable identity services
- Supports the rollout of modern authentication methods including passkeys, FIDO2, MFA, and federation standards including OIDC and SAML
- Monitors key performance indicators such as application and user adoption rates and communicates progress to leadership and stakeholders
- Champions identity best practices, drives platform adoption, and supports identity education and awareness across the organization
- Experience in product management or a relevant domain area, with a focus on identity, security, or developing enterprise platforms
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product development life cycle, design, and data analytics
- Familiarity with identity and access management concepts and technologies (e.g., Federation / SSO, MFA, and entitlements)
- Experience working in Agile environments and using tools like JIRA, Confluence, or similar
- Strong communication and stakeholder engagement skills including the ability to translate technical concepts into business value
- Highly collaborative, detail-oriented, and proactive in driving complex initiatives forward
- Demonstrated prior experience working in a highly matrixed, complex organization
- Working knowledge of authentication standards (SAML, OIDC, OAuth2) and identity providers (e.g., Okta, Azure AD, Ping, ForgeRock)
- Prior experience supporting enterprise migrations or platform consolidation projects
- Exposure to zero-trust, decentralized identity, or emerging authentication models