Lead the evolution of user experience in a dynamic, tech-driven environment, making an enduring impact on customer interactions.
As an Experience Design Specialist Executive Director in Infrastructure Platforms Product Management, you will be a professional expert and leader in the field of experience design, driving the development and implementation of innovative user experiences across multiple products and services. Entrusted with significant autonomy and discretion, define the standard of quality and oversee service delivery within the User Experience Design group. Your deep expertise in experience design will be instrumental in shaping long-term organizational strategies, fundamentally enhancing customer experiences.
Job responsibilities
- Conceptualize and implement user experience strategies for a variety of products and services to align with business needs to foster innovation
- Direct complex, end-to-end design projects within or across domains, craft service flow diagrams and product features, wireframes, and interactive prototypes
- Solve intricate design challenges and introduce novel methods to uplift user experiences
- Build and nurture relationships with key stakeholders and champion user-centered design principles, ensuring alignment with business goals and objectives
- Collaborate with cross-functional teams to infuse user experience design principles into product development processes and ensure cohesive and inclusive experiences
- Apply the Jobs To Be Done (JTBD) framework to uncover user needs, drive product strategy, and ensure solutions are rooted in real-world user jobs and outcomes
Work collaboratively across product teams, Solution Architects, and Infrastructure Platforms partners to develop innovative experiments and solutions that enhance the user experience and eliminate friction
Drive the adoption of these solutions across product teams to increase customer satisfaction. This horizontal role supports product domains, enabling best-in-class design practices and fostering a culture of user-centered innovation
Required qualifications, capabilities, and skills
- 7+ years of experience or equivalent expertise in user experience design, interaction design, or related fields
- Demonstrated expertise in information architecture and visual design, with a portfolio of aesthetically appealing and functional digital products
- Proven track record in leading the development of innovative user experiences across various platforms and channels
- Expertise in inclusive design, accessibility guidelines, and assistive technologies, capable of creating user-friendly designs for a diverse audience
- Expert technical knowledge, with an advanced understanding of the impact of client-side technologies, APIs, and the technology stack on user experience
Preferred qualifications, capabilities, and skills
- Design leadership or managerial experience
- Experience in utilizing the Jobs To Be Done Framework to identify unmet needs and pain points to prioritize enhancements
- Experience working with Infrastructure Technology products such as Storage, Database, Compute and Networking within both Public & Private Cloud