Join a team that safeguards continuity for clients and markets. You will shape high-impact initiatives, collaborate across functions, and present to senior leadership. This role offers influence, visibility, and the opportunity to improve resiliency standards across the business. Step into a position where your work directly strengthens operational excellence.

As a Vice President - Markets Operational Resilience within Operations team, you will coordinate end-to-end delivery of business and operational resiliency for the Markets organization. You will partner closely with Operations, Product, Technology, and the Commercial & Investment Bank Resiliency Team to plan, test, and enhance resiliency capabilities. You will lead governance routines, scenario simulations, and remediation efforts to meet enhanced firmwide standards and regulatory expectations. You will communicate progress and risks to senior stakeholders and drive cross-functional alignment. Your work will help ensure the business can withstand and recover from disruptions with minimal impact.

Job responsibilities

• Coordinate and drive the delivery of the Business Resiliency and Operational Resiliency programs across Markets, ensuring Firmwide, Markets and regulatory compliance and consistency.
• Lead and support cross-line-of-business initiatives, including identifying and prioritizing resiliency gaps.
• Build and maintain strong relationships across business units to effectively drive collaboration and ensure successful delivery of objectives.
• Partner with Firmwide Resiliency Office (FRO), Markets Operations, and the Firmwide Simulation Utility (FSU) to plan and execute Essential Service simulations and scenario testing.
• Collaborate with Essential Service Managers and Resiliency Plan Managers to document playbooks, coordinate simulation testing, and support CPOF (Critical Point of Failure) asset testing.
• Perform quality control reviews of resiliency plans and essential services, ensuring closure of open concerns and validation of potential vulnerabilities.
• Analyze data to identify areas of weakness and risk, and drive remediation actions to strengthen resiliency.
• Utilise data and management information systems (MIS) to monitor disruptions, identify risk areas, and prepare reports and presentations for key stakeholders.
• Support regulatory exams, audits, and compliance activities related to resiliency.
• Drive continuous improvement in resiliency and contingency capabilities, particularly for connections to critical Financial Market Infrastructures (FMIs) and third parties.
• Implement integrated business–technology risk governance and develop policies, standards, and resiliency testing frameworks, including after‑action reviews and remediation tracking.

Required qualifications, capabilities, and skills

• Strong product knowledge and experience within Markets Operations or business management.
• Proven ability to manage multiple objectives and deliver outcomes in complex environments.
• Excellent analytical, problem-solving, and critical thinking skills with a data-driven mindset.
• Clear and effective communication skills with strong stakeholder management and influencing ability.
• Experience with governance routines, risk assessment, and regulatory expectations.
• Proficiency in preparing and delivering concise reports, dashboards, and senior-level presentations.
• Ability to work both independently and collaboratively across functions and regions.
• High attention to detail with a commitment to continuous improvement and control discipline.
• Familiarity with scenario testing, contingency planning, and operational recovery processes.
• Ability to coordinate cross-functional teams and drive action to closure.