LV=GI have a fantastic opportunity to join our family of accomplished people in the GI Sales and Service Team as a GI Operations Manager.

You will be working 37.5hrs a week and will need to attend the office a minimum of 2 days a week with flexibility on the remaining 3 days. The role can be located at Birmingham or Bristol.

Travel will be required also between the Bristol and Birmingham office as and when required.

You will lead the Motor/Home/ operations, with accountability for performance against agreed service levels, whilst reinforcing LV values and behaviours.

About you

To be successful for the role you will have strong understanding of General Insurance end to end processes and products with previous experience in the Motor or Home insurance desirable.

You will have previous experience in a call centre environment with experience of leadership / management of people with the willingness to lead, motivate and inspire others to achieve their full potential.

You will have excellent written or verbal communication skills with the ability to explain complex or technical information in a simple way and when required the ability to Influence, negotiation to get the customer satisfaction resolution.

Previous budgetary and forecasting experience is required

You will have previous experience of working within a financial services / insurance environment, with knowledge of working practices and experience of working within an insurance environment, with an understanding of current market conditions and challenges desirable.

Details

• Lead, manage and motivate Sales & Service Managers, ensuring they apply appropriate leadership techniques to their teams in order to achieve SLA’s and targets.
• Forecast and manage the operational ‘numbers’, including but not limited to; resource models, cylinders and variance performance.
• Act as point of contact for Client operational issues and support new business tenders for the operation.
• Act as the Business Lead for the operational change roadmap.
• Ensure staff engagement is a key priority for the operational areas, being conscious of staff morale and concerns, and implementing actions to ensure these areas are positive in the face of change.
• Embed LV= values within the operational workforce, ensuring recruitment and performance management processes adhere to the values. Create a culture of empowerment, and trust & confidence in management, underpinned by the Sharp with a Heart values.
• As part of the Senior Management Team, make a significant contribution to the strategic planning process, and help shape & adapt the organisational structure and resources in line with changing customer and business needs.
• Ensure regulatory processes are in place and monitored, to guarantee customer information is as secure as possible, and conform to minimum security standards.
• Constantly look for efficiency savings, balancing the financial benefits of these savings against the potential impact on the performance and culture of the business.
• Act as the Head of’s ‘number 2’ within the business, setting high leadership standards for other managers to follow and the workforce to respect.

Why work for us?

Why work for us?

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

Apply

If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.

Rewards and Benefits

This role is a Band C in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

• Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
• 30 days' holiday, with the option to buy up to 2 additional days
• An excellent pension plan (please click here to read more about it)
• An annual bonus scheme based on company and personal performance
• Private medical insurance which you can upgrade to family cover
• Other flexible benefits including discounted retail vouchers and dental insurance
• 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

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