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Customer Service Representative

Liverpool Victoria General Insurance Group

Location: City of Bristol

Job Type: Not Specified


LV=GI have a fantastic opportunity for Customer Service Representatives to join the Sales and Service Team with a salary of £22,891 for 37.5hrs or £25,637 for 42hrs. Start date: 13th February 2023.

As a Customer Service Representative, you will spend your time on the phone, talking to our customers about all their insurance needs. Enthusiasm is vital, because we expect your last customer of the day to receive exactly the same great experience as your first. You’ll need resilience and empathy too – you could be speaking to someone who is having to change their home policy after an accident or speaking to a customer who is vulnerable and needs help with their insurance.

We don’t set unachievable targets – at LV=GI you’ll be measured on the experience you offer customers and how you make them feel. You’ll be trained, supported and empowered to resolve every call in the best way possible.

Whether you’re joining us from a similar role or looking to kick-start your career, you’ll need to:

Have the ability to empathise and share our passion for providing stand-out customer service.

Be an excellent communicator, both written and verbally, with good attention to detail so that you can relate to our customers.

Have a strong work ethic and relish the opportunities for self-development.

Be passionate, proactive and comfortable working in a busy, buzzy environment.


We’re open for our customers from 8am-8pm weekdays, 9am-5pm Saturday and 10am-4pm Sundays.

Our working hours reflect that:

Your shifts will vary on a weekly basis to cover these hours. Most shifts start between 8am-9:30am meaning you'll finish before 6pm. There is the requirement to work some late shifts between 11:30am-8pm.

You’ll work 37.5 or 42 hours a week, on an 8 week rolling rota shift basis. Over the 8 weeks, you’ll normally be required to work 3 Saturdays and 2 Sundays, plus an occasional Bank Holiday.

Hybrid Work Model

Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the Bristol office.

Our mix of office and home working 'office with flex' supports the LV= collaborative culture whilst also enabling our people to flex where they work.

About the Rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

24 days' holiday – this increases after two years’ service

An annual bonus and salary review scheme based on company and personal performance

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

The option to buy and sell holiday

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.


For more information and to apply, please click on the apply button.

Equal opportunities

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health condition.

Keywords: Customer Service Advisor, Customer Service Representative, Customer Representative, Customer Advisor, Call Centre Agent, Call Centre Advisor, Call Handler, Inbound Calls, Insurance, Financial Services