Due to growth we are currently recruiting for a Regional Network Manager (Motor) working within our Claims Engineering Team.

The position will be home/field-based working 3 days from home and 2 days field based.

This role will cover either the North West or South East regions depending on the location of the successful applicant.

Role Purpose

Effectively help manage the LV Own Network on a day to day basis, ensuring the LV Own Network delivers high level performance and is fully compliant to the requirements set by LV. Conduct Performance management reviews and meetings with LV Own Repairers and review performance against set Key Performance Indicators.

Key Accountabilities

Participate in monthly / bi monthly LV Own Repairer meetings and carry out regular performance reviews to ensure overall focus and awareness.

Complete on board compliance audits with new LV Own Repairers to the Network to ensure suitability and ensuring adherence to regulations.

Conduct annual compliance audits with existing LV Own Network Repairers ensuring continued adherence to regulations and LV requirements and have provided relevant documents to substantiate.

Conduct external repair audits at LV Own Repairers to ensure the relevant repair process, methods and parts have been undertaken in line with contractual terms.

Network Cost reviews and the analysis of individual Network Repairers AVRC (average repair cost) trends to specific detail and understanding for the purpose of close cost monitoring.

Provide assistance on complaint and Money back cases in the event of disputes.

Conduct performance review meetings on a SME (Subject Matter Expert) basis with individual Network areas and help develop the Commercial / HGV Network, Motorcycle Network, Prestige Underwriting, Ford Network and Taxi Networks.

Attend and help co-ordinate LV Own Forums in association with the Technical Engineering Manager and the Network Management Team

Attend selected trade functions to build understanding and knowledge of the Motor Repair Network Industry.

Point of reference for Network Management Team for technical assistance in relation to performance management

Investigation into new technology to ensure LV is updated on industry developments.

Working with the Network management Team, ensure LV has suitable Network coverage within the UK that meet Capacity requirements

Complete investigation into potential new LV Repairers to ensure the relevant partnerships strengthen the LV Network

Consistently demonstrate and promote the Company values in all aspects of work and through communications with both internal and external customers/suppliers.

The jobholder may be required to undertake such other duties as may reasonably be required of him/her.

Secondary Accountabilities

Undertake and manage Network Repairer development projects in association with Network Manager

Attend general monthly meetings on behalf of Network Management.

Effective liaison with FNOL and Claims departments, and other Group departments.

Undertake selected Network related projects.

Dimensions

Conduct repair audits to ensure relevant repair process, methods and parts have been undertaken in line with contractual terms

Responsible for ensuring that the LV Network is maintained in accordance with regulatory bodies and LV compliance terms.

Support Network Management to ensure repairers performance achieve required levels

To arrange and complete compliance audits on new LV Own Repairers and to ensure all required documentation is completed in accordance with LV requirements.

To visit and report back on various visits with Repairers and other Bodyshop Industry companies.

Key Relationships

Extensive contact with Network Repairers.

Extensive contact with Network Management Team

Regular contact with Network Data Analyst

Regular contact with relevant Bodyshop Management System Suppliers.

Regular contact with other Group departments, e.g. Claims, FNOL, Finance, IT, Engineering

Occasional contact with external suppliers e.g. Enterprise, Audatex.

Knowledge, skills, qualifications and experience

Experience working at Engineering and Network level in an office or home based environment.

Excellent negotiating skills to manage the relationship with Network Repairers

Ability to carry out statistical analysis.

Experience or extended knowledge of Approved Repairer / Bodyshop industry

Sound knowledge of Computer Assisted costing systems

Thorough knowledge of Thatcham times/methodology

A good level of understanding of Bodyshop regulations and industry standard requirements.

Experience in conducting Engineering audits

Good overall education to GCSE level, including Maths & English or equivalent business experience.

Working knowledge of MS Office products including using spreadsheets.

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

About the Rewards

This role is a Senior Associate cluster in the LV= Structure. To find out more about our clusters, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office/field.

26 days' holiday – which increases after two years’ service to 28 days. Plus Bank Holidays.

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

An annual bonus scheme based on company and personal performance

Gympass

Other flexible benefits including discounted retail vouchers and dental insurance

25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce and we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook