About the Role

LV=GI have a fantastic opportunity to join our family of talented people in the GI Claims Team as a Regional Network Manager – Home insurance.

In the role of Regional Network Manager for the East Midlands you will support the development and operation of the LV= Building Contractor Network through effective audit controls and performance management of the associated supplier.

This position will be focused on the East midlands area, you would need to be based in a commutable distance ideally based in the Nottingham/Leicester area.

About You

To be successful for the role you will have a good working knowledge of Building Regulations including CDM and how these apply and impact fulfilment works.

Knowledge of best practice drying and restoration techniques with experience of property damage repairs across all peril types desirable.

You will be able manage relationships with stakeholders and external customers with excellent written or verbal communication skills and the ability to explain complex or technical information in a simple way and when required the ability to Influence, negotiation to get the resolution.

You will have previous experience of managing a contractor network and building close working relationships with suppliers as well as experience with supplier spend (on repairs) controlling costs, managing indemnity spend etc.

You should be actively keeping up to date with all current technologies used in the building trade and understand how new developments can be implemented into the claims process

You will have the ability to interpret complex information and data to understand performance

A background in loss adjusting would be an advantage however for the right applicant training could be provided

The Details

• Competently carry out site audits, identifying any leakage or trends, highlighting any issues, delivering feedback and producing action plans

• Responsible for monitoring supplier building scopes and identifying any discrepancies, trends or themes that may impact the claim spend

• Act as SME in relation to H&S protocols and ensuring LV has a consistent approach across the network whilst ensuring all legal and regulatory requirements are met

• Remedy poor supplier performance, mitigate risks, resolve operational and service incidents ensuring that root-cause analysis is undertaken and processes are amended/implemented where appropriate.

• Undertake regular supplier reviews including joint site visits and ensure any operational issues are escalated accordingly.

• Ensuring compliance, accuracy of estimating and good building practices are adhered to in line with LV Building Claims Protocol and industry guidelines

• To arbitrate in the resolution of complaints involving property repairs, investigating the cause and seeking agreement between the parties on a resolution

• Maintain accurate controls around LV= operational risk associated with suppliers; internal actions that are driven from supplier audits; access to LV and supplier systems

• To be able to build and maintain excellent relationships with suppliers, pro-actively challenging and managing their performance to achieve satisfactory settlement of customers claims

• Escalation point for supplier cost variations to agree or dispute as necessary

• Assist Business Standards in Annual supplier audits

• Key contact point in surge events, working with suppliers to effectively coordinate repairs, mobilise tradespeople and monitor capacity

• Ability to take a practical view to resolve problems and create innovative solutions

• Identify any trends in relation to snagging issues or reported poor workmanship, ensuring these are closely monitored and effective control measures are put in place

About the Rewards

This role is a Senior Associate in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

• Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

• 30 days' holiday, with the option to buy up to 2 additional days

• An excellent pension plan (please click here to read more about it)

• An annual bonus scheme based on company and personal performance

• Private medical insurance which you can upgrade to family cover

• Other flexible benefits including discounted retail vouchers and dental insurance

• 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

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