Claims Product Owner - Fixed term Contract - 18 months

Liverpool Victoria General Insurance Group

Location: Dorset

Job Type: Not Specified


About the Role

At LV= General Insurance (LV= GI), we go above and beyond to help our millions of customers look after what they love. Putting our people first, and our customer at the heart of everything we do, we’ve made it our mission to become Britain’s best-loved insurer.

Having joined the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Our purpose is ‘We secure your future’ for our employees, our customers and the wider society. This sits at the heart of our business.

About Your Opportunity

We have a fantastic opportunity on an 18-month fixed term contract to join our family of talented people in the GI Product Management Change team as a Claims Product Owner.

As a Claims Product Owner, you will be responsible for the delivery of features, user stories & NFRs across a number of claims systems for GI, within the agreed timeframe.

The Claims Product Owner will use the agile methodology where appropriate.

Where agile, the Claims Product owner will work with the Scrum Master and other team members, will have responsibility for delivery of user stories, acceptance criteria, business benefit as defined by the GI and claims portfolio strategy, vision and roadmap. Where appropriate and necessary for effective delivery the Claims Product Owner will work and co-ordinate with Product Owners and others in other Agile Release Trains such as Digital, Direct, Broker and Data Science.

The Claims Product Owner will have a key focus on delivering quality development and will usually support 1 agile team, maximum of 2.

Your focus:

  • To own the end-to-end co-ordination, management and delivery of feature backlog and user stories ensuring the realisation of customer and business value.

  • Maintain the feature backlog with input from the relevant technical teams and other key stakeholders. Prioritise the backlog, including user stories, defects and enablers. Prioritise based on value, time and other dependencies determined during planning.

  • Review and prioritise the backlog as part of the overall planning stage, considering dependencies with other product owners both in Claims and as necessary in Digital, Direct, Broker etc. During the planning session with other product owners, be the source of story detail and priorities and take responsibility for agreeing the plan.

  • Take sole responsibility for accepting stories as done and ensure that each story meets the acceptance criteria and meets the definition of done.

  • Work with the Product Manager to understand the scope of any enabler work and work with the relevant technical teams to assist with decision making and sequencing of technical infrastructure changes.

  • Ensure that team retrospectives are held and actioned. Put in place improvement stories where required that will improve quality and increase velocity.

  • Prepare and demo relevant changes to key stakeholders as and when required.

  • Responsible for the NFRs for the claim’s developments within their track.

  • Product own the delivery of a variety of claims products and changes to support a range of projects that under-pin the GI and claims strategies as well as a business as usual change activities.

  • To manage 3rd party suppliers where they are involved in delivering the claims change or capability.

  • To manage sprint activities on a day to day basis on behalf of the sponsor of the change through the change management framework.

  • To ensure that the right level of testing is in place and that tests are executed and actions fed back into the capability backlog.

  • Work collaboratively with pan GI stakeholders and with external suppliers to ensure buy-in, alignment and successful delivery of the digital roadmap/agenda.

  • To ensure all initiatives have defined business cases and that outputs are aligned to deliver the changes required.

  • To lead the shaping of the feature team(s), contributing ideas and fostering pace and enthusiasm.

  • To engage technical delivery areas to ensure application and infrastructure changes are scoped and delivered.

  • To pro-actively manage issues, risks and dependencies acting as appropriate to achieve urgent resolution, escalating clearly and promptly as required.

  • To manage feature team budgets as appropriate.

About You

To be successful for the role you will work in a Financial services background and would be an advantage to havegeneral insurance particularly motor and/or home claims experience.

You will have experience working in relevant environment/s, i.e. Business Analysis/Project management/Agile/Product Development/ New proposition/Customer & User experience and have experience delivering complex technology projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success

You will be able manage relationships with stakeholders and 3rd party relationships driving process improvements.

You will have excellent written or verbal communication skills with the ability to explain complex or technical information in a simple way and when required the ability to Influence, negotiation.

You will have experience of customer service/experience design from ideation into commerciality and an understanding of current customer trends and needs.

You will have the ability and willingness to work effectively under pressure and to complete the tasks required in a timely manner and with a high degree of accuracy

Ways of Working

We are delighted to confirm that we are now a hybrid working business. Our office with flex model means that you will have the opportunity to work from home for up to 3 days per week and come into our office for 2 days – longer if you prefer to work in an office. Need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen

The role can be based at our LV=GI Croydon or London office.

About the Rewards

We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done. To find out more about our bands, click to view our FAQ page here.

We’ll give you:

  • Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

  • 30 days' holiday, with the option to buy up to 2 additional days

  • An excellent pension plan (please click here to read more about it)

  • An annual bonus scheme based on company and personal performance

  • Private medical insurance which you can upgrade to family cover

  • Other flexible benefits including discounted retail vouchers and dental insurance

  • 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

You’ve got this!