Role Purpose
To undertake the clerical support for the Claims department in order to support the effective processing of claims
Key Accountabilities
Payment of all invoices to suppliers, both bulk & individual within contract terms
Input information onto the system and ensure that workflow tasks, reserves etc are maintained
Ensure that supplier statements are completed and returned within agreed service levels
Assist other departments in times of surge with payment/authorisation
To settle outstanding invoices through the proactive management of all parties, internal & external
Resolve incoming calls and provide suppliers with correct information
Ability to effectively deal with Supplier's queries/statements to ensure accounts are proactively managed.
Adhere to regulatory bodies that govern the claims department i.e. DPA, TCF.
Consistently passes quality audits at 90% +
Priorising and processing incoming/outgoing post
Ensure all post is dealt with in correct SLA
To ensure that all post is dealt with in line with our Working practices
Ensure all systems are updated corrected.
Consistently passes quality audits at 95%
Housekeeping completed within expect timeframes
Using proactive methods to complete any tasks
Ensure cheques on hold are actioned within SLA
Knowledge, skills, qualifications and experience
Relevant Administration experience
Previous work experience within a Finance/Administration and/or customer service
Excellent Communication skills
Ability to work pro-actively, to tight deadlines and take responsibility for own workload
Consistently display LV= Behaviours and brand values
Excellent attention to detail
Competent in using MS Office
Having a positive, can–do attitude
Why Work for Us?
Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.
About the Rewards
This role is a Support Cluster in the LV= Structure. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
24 days' holiday plus bank holidays– which increases after two years’ service
An annual bonus scheme based on company and personal performance
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance
To find out more about our benefits and rewards, please click here.
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.
Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.