Claims Support Administrator

Liverpool Victoria General Insurance Group

Location: Essex

Job Type: Not Specified


Role Purpose

To undertake the clerical support for the Claims department in order to support the effective processing of claims

Key Accountabilities

Payment of all invoices to suppliers, both bulk & individual within contract terms

Input information onto the system and ensure that workflow tasks, reserves etc are maintained

Ensure that supplier statements are completed and returned within agreed service levels

Assist other departments in times of surge with payment/authorisation

To settle outstanding invoices through the proactive management of all parties, internal & external

Resolve incoming calls and provide suppliers with correct information

Ability to effectively deal with Supplier's queries/statements to ensure accounts are proactively managed.

Adhere to regulatory bodies that govern the claims department i.e. DPA, TCF.

Consistently passes quality audits at 90% +

Priorising and processing incoming/outgoing post

Ensure all post is dealt with in correct SLA

To ensure that all post is dealt with in line with our Working practices

Ensure all systems are updated corrected.

Consistently passes quality audits at 95%

Housekeeping completed within expect timeframes

Using proactive methods to complete any tasks

Ensure cheques on hold are actioned within SLA

Knowledge, skills, qualifications and experience

Relevant Administration experience

Previous work experience within a Finance/Administration and/or customer service

Excellent Communication skills

Ability to work pro-actively, to tight deadlines and take responsibility for own workload

Consistently display LV= Behaviours and brand values

Excellent attention to detail

Competent in using MS Office

Having a positive, can–do attitude

Why Work for Us?

Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love.

About the Rewards

This role is a Support Cluster in the LV= Structure. We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.

We’ll give you:

Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.

24 days' holiday plus bank holidays– which increases after two years’ service

An annual bonus scheme based on company and personal performance

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)

A competitive pension for which LV= will pay twice the amount you pay, up to 14%

A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance

To find out more about our benefits and rewards, please click here.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.

You’ve got this!