Who we are
We are not your average insurance company; in fact, we strive to be different. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Role Description
As part of the insurer’s ambition to extend its UK presence, the personal lines business will rebrand its existing digital motor insurance product from Flow to Allianz in March, signalling a major branding step for the business. The product, rated 5 stars by Defaqto, will remain available to customers direct and through aggregators.
Flow won best motor insurance provider at the 2023 Insurance Choice awards.
This has created a fantastic opportunity for a new Flow Head Of Trading to join the our family of talented people in the General Insurance Flow Team.
The Flow Head of Trading will be accountable for all aspects of trading within the Flow business.
Your focus:
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Accountable the trading of the business. Key P&L metrics including elements such as Claims ratio, GWP (including add-on revenue), Customer service and satisfaction (including NPS), Deputise for Flow Commercial Director when required
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Work closely with the pricing and Underwriting team to deliver key metrics
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Owning the trading budget, managing costs and FTE inline with plan
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Work closely with Finance to manage P&L performance
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Continual improvement of the customer experience to improve the customer experience and drive down cost
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Product propositions
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Building relationships with Internal and External delivery partners including PCWs
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Working closely with the other Flow areas to ensure plan delivery
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Accountable for all aspects of team management including effective performance management, day to day management and the delivery of effective cascade communications. Creating a culture that focuses on the “How” as much as the “What”, driving appropriate challenge and pace.
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Drives the Engage agenda towards building a high performing team who feel highly valued and motivated.
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Takes leadership responsibility for managing, coaching and developing the team including initiation, monitoring, review and validation of individual learning and development plans.