About Us
LNER is the rail company that stepped in and took over the East Coast mainline after Virgin Trains East Coast. We began our journey on Sunday 24 June 2018 and we have ambitious plans to change the face of train travel. We want to create a service everybody loves, that our people are proud to work for and helps the communities that we’re part of, to flourish.
We kept our promise to maintain a seamless transition between old and new. While doing that, we launched the future of rail travel, with our new Azuma train. It’s already a great success, introducing more seats, more space and above all, punctuality.
Whether you’re nipping to your auntie’s for cake and a cuppa, braving a meeting with the boss or treating the kids to a day of candy floss and sandy toes. We’re with you. Making it happen. Connecting towns and cities, people and places with pride.
Everything we do at LNER is geared towards delivering great experiences for our passengers, our colleagues and our communities.
Together, we’re driving innovation and transforming rail travel. By being on time, having more trains and more seats, to the huge leaps in engineering like our stunning Azuma train.
People, places and moving forward are top of our list. We embrace the communities that we operate in, welcome change and are determined to constantly improve everyone’s travel experience across the nation. Not only that, our team is proud to be part of LNER and because of this, they deliver a great service. A service better than anyone else because they care a little bit more.
That’s what makes us LNER.
The Role
Station Support Assistant - Part Time (20 hours) - Fixed Term (6 months)
Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our Station Support Assistants, every single person plays a role in creating exceptional experiences for our customers. Whilst our priority is of course getting people from A to B safely and on time, with the help of cutting edge technology like our brand new Azuma train we're on a mission to transform rail travel on our iconic East Coast route. We are always interested in meeting new and existing talent, so if you'd like to join us on our journey there's no time like the present!
So, what does a Station Support Assistant do?
We're glad you asked!
As a Station Support Assistant you'll be based on our gate lines, ensuring that they are operated safely, checking tickets and providing a warm welcome and fond farewell to customers passing through the station. You'll also be involved in helping to ensure the safety and security of customers, colleagues and the overall station environment. Nothing will be too much trouble for you as you provide our customers with whatever assistance they need, whether this is helping with luggage, dealing with complaints or answering questions about timetables. You'll provide a consistent and high-quality customer experience for our customers in a front line role as they enter and leave the station. contributing to the safe, punctual and efficient departure of train services.
This is a safety critical role therefore you will be responsible for ensuring all work is undertaken in a safe manner, reporting any unsafe acts or defects to the appropriate person or department.
You'll also provide any assistance as required - whether it's providing directions, helping customers with mobility issues or with luggage – all with a smile!
We're looking for friendly and proactive people that are able to balance safety and customer service at all times. If you think this sounds like you then this may be your perfect job!
Do you have what it takes?
To make it as a Station Support Assistant, you need to:
- Have a professional approach to your work
- Be passionate about providing amazing customer service
- Be proactive, having a genuine desire to delight customers
- Have first class interpersonal skills
- Love the buzz of a busy environment, being able to keep your cool under pressure
- Be safety conscious - able to spot and anticipate risk
It's important to note that this is not your standard 9-5 job. There will be early and late shifts including some weekends, working in rotation – so flexibility is essential.
Still want in? We thought you might...
If you'd love to join us, then it's time to brush up your CV & click ‘apply', there's never been a better time to join the LNER family and be part of the best train operator in the UK 🚂
Good luck, we can't wait to hear from you!
What We Offer
We’re very picky about who works for LNER. So when you wear the LNER uniform, you have to be at the top of your game. Our customers expect the very best service and we expect you to deliver it.
In return, you’ll receive a competitive salary. Oh, and throw in a benefits package traditionally described as ‘generous’.
This includes;
- Free travel on LNER trains for you and your dependants
- 75% off other Train operating companies (again for you and your dependants)
- Discounted international travel after one years service
- 50% discount for friend and family
- Generous pension scheme
Along with various schemes and offers
Your Application
What happens next?
We promise we’ll let you know as soon as we can the outcome of your application and/or any testing you do.
If you are successful, you’ll be invited along to an interview or to take part in one of our assessment centres. These can include interview, group exercise, role play, or more tests (we have lots of industry standard tests that help us keep everyone safe!). During these sessions, we’ll get to know more about you and you can also make sure we are right for you – it’s a two-way process!
