Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Responsibilities

Drive the goals of FastTrack delivery through partners. Build close relationships with the relevant stakeholders within own partner organizations to drive the success of FRP program.
Understand partner business and portfolio and work with them towards aligning with FrP objectives.
Driving KPI’s, constant program progression monitoring and feedback.
Analyse Partner Customer Portfolio data to identify opportunities, areas of strength and weakness.
Coaching and Training delivery competencies.
Represent the Voice of the Partner and Customer by providing feedback using the Insights tool.
Be the Trusted Advisor and update partners regularly.
Acquiring and sharing Success Stories regularly.
Organize weekly/biweekly (ROB) and monthly (MBR) meetings with partners
Engage and work together with other internal and external FastTrack teams to accelerate M365 adoption and remove blockers.
Alignment of technical, migration and adoption SMEs based on customer and partner needs.
Capture engagement data and communicate process and technology improvement feedback.
Be available for occasional travel.

Qualifications

Language Qualification
Fluent in English and confident in reading, writing and speaking English.

Previous experience working with Microsoft and or Microsoft Partners

Qualifications

• Communication, business acumen, teamwork, and interpersonal skills (inclusion & intercultural);
  

• Portfolio management experience;
  

• Reporting skills – ability to analyse reports and draw conclusions;
  

• Ability to analyse Partner Customer Portfolio data;
  

• Microsoft 365 technical competency (workloads details, FY Partner incentive info, tools, benefits);
  

• Proactive, versatile and service oriented;
  

• Adaptability & collaboration with internal and external stakeholders;
  

• Growth mindset, critical and analytical thinking.
  

• English proficiency, other language will be a plus

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.