What Joining Microsoft Means?
Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
The Customer Success Unit (CSU) at Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. Microsoft invests in a dedicated Customer Success team that will help customers successfully realise their business outcomes.
Responsibilities
Inclusive Leader: With strong interpersonal skills you will create an inclusive culture within your team that embraces diversity and reflects our mission to empower every person and organisation on the planet to achieve more. You will be confident in establishing trust-based relationships and gaining valuable insights through collaboration and communication with your customers, partners and your teams. Microsoft follows a model, coach, care approach:
Model - Live our culture; Embody our values; Practice our leadership values.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Consumption focus: The Modern Work team are focused on helping customers utilise technology such as Microsoft Teams. This will require development and execution of business planning with the team, managing people, and hold the team accountable for ensuring engagements yield desired outcomes and impact with customers in line with the Modern Work strategy.
Technology and Industry driven: Experience of technology and industry is desired to deliver best practices for shaping diverse cross-functional teams and anticipate customer trends and needs across the industry to identify emerging opportunities.
Empower and coach sales excellence: Empowers teams to define strategies and outcomes, and sets a rhythm of connection (RoC) and pace for consumption across their team. Clearly articulates ethics and standards as well as priorities and targets. Coaches team on where and how to invest resources, and report account progress and learning back to internal stakeholders.
Strategic mindset: Inspire team members to identify engagement opportunities, be responsible for growth, and facilitate actions to deliver customer success. Develop a deep understanding of customers' business models and priorities and draw on insight and data from various sources to inform Modern Work strategy. Leveraging partners to scale business by identifying mutual opportunities for growth.
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) and experience in business planning, operations management, strategy, project management, or business-related roles
- OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 5+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
- OR equivalent experience.