Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.
This position is for a Security Team Lead to join our Operations team, with a primary focus on IT/Cyber Security. The key role is to continually improve the quality and value of IT Security Operations to the business by analysing and acting on alerts and incidents from the Security Operations Centre. The role will involve the use of "playbooks" and "knowledge base articles" around incident response.
Working closely with IT Operations Centre Management, the Security Team lead will oversee the day-to-day operation of the 2nd line IT Support Service for security related items.
The Security Team Lead will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott McDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald's policies and procedures.
Responsibilities include (but not limited to) regular monitoring of performance, career development and support of individual team members. This will be achieved by regular meetings, reviews, feedback, mentoring and communication with the team.
In addition, there will be an opportunity to improve processes, applications, systems and tools with a focus on delivering the best customer experience possible.
- Ensuring the Security Team Resolve Second line (Level 2) security incidents.
- Ensure the Security Team escalates security incidents to the appropriate technical teams, and that they contain enough information to enable them to take appropriate action.
- Line management responsibility for UK based Security, Compute & Storage and Network teams.
- Manage escalation of any serious issues to IT Manager - Operations.
- Ensure the Team perform Patching/updates for defined services to secure systems.
- Handling and logging of security related exception requests.
- Coordinate resolution of security issues by 2nd line security team staff and improve the knowledge and capabilities through gap analysis, skillset development and knowledge management.
- Plan and manage a forward-looking program for the Security team.
- Manage ROTA for resources for providing adequate cover for support per shift.
- Monitor and ensure timely and effective resolution of all Security incidents and requests.
- Provide inputs towards budget for Security related activities.
- Maintain skills matrix and update it regularly, identify skill gaps or new training requirements and organise the same for the team.
- Manage internal communications for IT security related issues.
- Contribute to acceptance into service of new software and services.
Education, Experience and Skills
- Knowledge of Basic IT Security threats and principles (Malware, Phishing, Vulnerabilities)
- Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.
- Previous experience of working in a security role.
- Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM,etc). Experience in handling issues related to permissions, security, access, active directory.
- University degree or diploma in computer science or Engineering.
- Experience in a lead/management role.
- Thorough Knowledge of ITIL Service Management best practices. Broad technical Knowledge of IT applications and services.
- Demonstrated problem solving skills.
Desirable
- Experience in using Service Now or Remedy (or equivalent).
- Experience of working in a large-scale enterprise environment.
- Membership of a relevant professional body such as (ISC)2 or ISACA.
- ITIL V3/V4 foundation certification.
Personal Attributes
- Confident and perseverant.
- Passionate about technology and learning.
- Strong analytical ability with effective communication and interpersonal skills.
- Ability to motivate and support employees.
- Ability to lead a team of Technical Resources.
- Excellent customer service skills.
- Excellent written and communication skills.
- Ability to think clearly under pressure.
- Flexibility of working to varied shifting priorities, demands and timelines.
Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practise and technology to all areas of our business specifically designed for our global reach.
We are an equal opportunity employer and value diversity at our company. We do not discriminate, and take positive steps to create an inclusive culture.
The desktop support services are the second line of IT support under IT Operations and provide support for endpoint devices in the environment, do proactive monitoring and event management support.
